Background to this inspection
Updated
11 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was completed by one inspector.
The service is not required to have a registered manager. The provider also manages the day to day running of the service. They are legally responsible for how the service is run and for the quality and safety of the care provided.
Service and service type:
Meadowcroft Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection:
This inspection was unannounced.
What we did:
Before the inspection we used information, the provider sent us in the Provider Information Return.
Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We looked at information we held about the service including notifications they had made to us about important events. Notifications are information about important events the service is required to send us by law.
During the inspection we spoke with nine people receiving support, three relatives of people receiving support, two health and social care professionals, the provider, deputy manager and five staff. We inspected four people's care records, three staff recruitment files, records of accidents, incidents and complaints and other records relating to the running of the service.
Following the inspection we spoke with two relatives of people receiving support and two health and social care professionals.
Updated
11 June 2019
About the service: Meadowcroft Residential Care Home is a residential care home that was providing personal care and support to 18 older people some of whom were living with a dementia at the time of the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
People told us they felt safe and that staff were kind and caring. One person told us, “The best thing is the people here and the helpers. They make us very comfortable. There is nothing I would change.” Staff understood how to support people safety through managing people’s medicines, using equipment and managing risks around infection.
People were at the heart of the service, and their choices and views were valued and respected. The culture of the staff and provider was positive, and person centred. Staff understood the importance of people making choices and decisions about their care and encouraged this.
People’s privacy and dignity was respected, and their independence encouraged and promoted. Staff knew people well and provided social and emotional support, in addition to meeting people’s care needs.
People, their relatives, staff and other professionals were engaged with and involved with the service. Their views were listened to and acted on. The provider encouraged engagement with the wider community and people were regularly visited by the children from a local nursery, college children on work experience and other people from the local area.
People’s needs were assessed before they moved into the home. Risks to people were considered and assessed and care plans supported staff to deliver personalised care. People were supported to maintain their health and access healthcare support. Staff worked in partnership with other agencies to ensure people received the right support.
There were enough staff available to support people. Staff were supported to meet the needs of people through training and supervision. Staff were supported with specialist training as needed, such as Parkinson’s and end of life care.
The home was decorated in homely way and people’s bedrooms were highly personalised. People were encouraged to bring things with them to make them more comfortable.
People and their relatives told us that if they had any concerns, staff and the provider would respond straight away. People knew how to complain and were confident to do so. When things went wrong, lessons were learnt and actions put in place to prevent reoccurrence.
Rating at last inspection: At the last inspection the service was rated Good. (19 July 2016)
Why we inspected: This was a planned comprehensive inspection.
Follow up: We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule.