You are here

Archived: Mayfair Homecare Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 19 June 2019

About the service

Mayfair Homecare provides care for people who live in their own homes. Services are provided to older people, people with mental health issues, physical and learning disabilities and sensory impairment.

People’s experience of using this service and what we found

Assessments were not always undertaken to identify risks to people to protect them from harm. The management of medicines required improvement particularly around recording. However, people did say they received their medicines when needed. Accidents and incidents were not always recorded appropriately or analysed.

Training and supervision was not always effective or robust. People’s capacity to make decisions was not always being assessed where needed. Care plans required more detailed guidance and staff needed to ensure that information in care plans was read by them before they delivered care.

Quality assurance was not always effective. Where shortfalls had been identified with staff this had not been addressed robustly. Staff were not given travel time between calls which meant they were not always staying for the full length of the care call. However, people, relatives and staff were complimentary of the management team.

People told us that they felt safe with staff and that staff followed good infection control. Staff underwent a robust recruitment process before they started work. People were supported with health care appointments and staff ensured they had sufficient food and drink before they left the call.

People and relatives said that staff were kind and caring. We saw attentive interactions between staff and people. Staff ensured that people were listened to and were patient and respectful towards them.

Rating at last inspection

At the last inspection the service was rated Good (the report was published on the 12 November 2016).

Why we inspected

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner

Inspection areas

Safe

Requires improvement

Updated 19 June 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Requires improvement

Updated 19 June 2019

The service was not always effective.

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 19 June 2019

The service was not always responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 19 June 2019

The service was not always well-led

Details are in our Well-Led findings below.