You are here

Ambleside Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 15 May 2019

About the service:

Ambleside Residential Care Home provides personal care and support for up to 20 older people living with dementia, who may have behaviours that are challenging. At the time of the inspection there were 20 people living in the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service

¿ Management processes were in place to monitor and improve the quality of the services offered and the provider promoted an open and empowering culture, which ensured people were at the centre of the service.

¿ People told us they were comfortable and relatives said people received the care and support they needed, from a committed team who respected people’s privacy and dignity. This included the provider, registered manager and staff; who showed a good understanding of people’s preferences and assisted them to make safe decisions and choices about their day to day lives.

¿ Staff had completed relevant training and demonstrated the skills and knowledge to understand people’s individual needs. There were systems in place to manage medicines and protect people from harm and abuse.

¿ Staff had developed positive relationships with people, relatives and friends and there was a community atmosphere in the home. This reflected the ‘open door’ management style and showed how involved people were in decisions about their care.

¿ Conversations about how the service should move forward were encouraged for the benefit of people and feedback showed changes had been made. For example, the introduction of pets for people to enjoy spending time with and caring for.

Rating at last inspection:

Good. (Report published 19 August 2016)

At this inspection we found the service remained Good.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 May 2019

The service remained safe

Details are in our Safe findings below.

Effective

Good

Updated 15 May 2019

The service remained effective

Details are in our Effective findings below.

Caring

Good

Updated 15 May 2019

The service remained caring

Details are in our Caring findings below.

Responsive

Good

Updated 15 May 2019

The service remained responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 15 May 2019

The service remained well-led

Details are in our Well-Led findings below.