You are here

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2019

About the service:

ComCare provides domiciliary care and support service for people living with a range of disabilities. The office is based in the grounds of Strode Park Foundation for People with Disabilities. The agency currently provides services in Whitstable, Herne Bay and Canterbury. The office was open during office hours, had designated office-based staff and there was a 24 hour on-call system. At the time of the inspection there were 49 people receiving a service. ComCare also provides an ‘Outreach’ service of support workers who support people for longer periods, for example, half and whole days.

People’s experience of using this service:

People were very happy with the care and support they received from ComCare. Staff knew people well and people's preferences were respected. In addition, when people began receiving support from the service, staff were matched to them by shared characteristics such as; age or interests. The same staff supported people as much as possible as the provider understood that consistency was important for the people they supported.

People and their relatives were actively involved in developing their person-centred support plan and these were regularly reviewed with people to ensure they continued to meet people's needs. People were regularly asked for their feedback, through written surveys and verbally by staff. Every person we spoke to told us that they would feel confident and comfortable raising concerns with staff but had never felt the need to make a complaint.

Staff had the training and support to provide people with the support they needed. Rotas were sent to people each week, so they were aware of when their calls would be and with what member of staff - people told us that they found this useful. People were kept updated if staff were running late. People told us that staff had never missed a call, even during periods of heavy snow.

Most people did not need support with medicines. However, medicine checks were carried out for those who did require assistance to ensure they were given to people safely. Some people needed support with meals, but people decided what they wanted to have and be supported to do as much as they could for themselves.

People were supported to develop their skills and independence, such as; learning to cook, clean and use public transport. Every person we spoke to told us that staff was respectful of their privacy and dignity.

There were systems and processes in place to monitor the quality of the service provided to people and there was an open and transparent culture which encouraged people and staff to raise concerns and ideas to improve the service.

More information is in Detailed Findings below.

Rating at last inspection:

Good (published 17 August 2016)

Why we inspected:

The inspection was planned based on previous rating.

Follow up:

We will continue to monitor the service.

Inspection areas

Safe

Good

Updated 13 March 2019

The service was safe.

Effective

Good

Updated 13 March 2019

The service was effective.

Caring

Good

Updated 13 March 2019

The service was caring.

Responsive

Good

Updated 13 March 2019

The service was responsive.

Well-led

Good

Updated 13 March 2019

The service was well-led.