Strode Park House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Previous areas requiring improvement identified at the last inspection had been met in respect to people and relatives being involved in care planning and care plans being person centred. People had communication passports in place, they detailed how to communicate with people in a way that was specific to them, this included facial expressions and gestures. They detailed how to recognise if someone was happy or distressed and how best to support them. Regular care plan reviews and audits took place. Activities were tailored to ensure people had positive outcomes and engagements. Staff told us, "I like the sensory work we do, and the residents really enjoy the sensory room."

People and relatives told us they were involved in care and support planning. Relatives also told us, “I am involved. I would say the care plans are regularly reviewed, and care plans are accessible in her bedroom. There is a sign that says please ask if you want to review."

Relatives told us, “She’s looked after and safe, and it’s been pretty level all the time she’s been there with personal care and all of it. Very good."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Previous areas requiring improvement identified at the last inspection had been met in respect to staff deployment and continuity. The home maintained regular involvement with health care professionals, including input from the GP surgery and physiotherapy. Healthcare professionals provided support for people with feeding and nutritional needs, along with dental services.

Healthcare professionals told us, "In terms of good practice, the nursing team provided ongoing advice around catheter care, bowel management and medication to the new care team after the client had been discharged, which enabled the new care team to be fully informed during the transition and post discharge."

Relatives told us their loved ones got to see health care professionals when they needed, and this was always communicated with them. They were able to access their care plans anytime. Another relative told us, "She sees the GP and when I was away, I spoke to her face on FaceTime and she’s had a respiratory infection, but I knew she was seeing the GP. There was an outbreak at that time."

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. There was information posters displayed around the home, and this was also in easy read format and pictorial. There was a quarterly newsletter displayed. The registered manager told us they were gathering feedback from relatives, including through surveys and meetings.

Staff had regular surveys and meetings, which they found helpful. A member of staff said, "We have team meetings and handovers."

Relatives told us, “The registered manager is definitely approachable. It’s the registered manager I’ve dealt with, and they have always been very pleasant and any concern and they been on it. They did send out a questionnaire to see if families have someone to speak to, like a point of contact if they want. I’ve got contact numbers for the registered manager and the clinical nurse lead. Any concerns and vice versa when I’m coming down, I go and find them.”

Relatives also told us, "There’s the carers line and a nursing line to contact, and I’m always able to speak to someone for up-to-date information."

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Previous areas requiring improvement identified at the last inspection had been met in respect to people and relatives being involved in decision making, and people’s concerns being actioned.

There was a complaints procedure in place which was displayed around the home. We saw information around the home that care plans and risk assessments could be printed off for people. We saw evidence of people being asked how frequently they wanted meetings and the best way for the meetings to be held. Residents were involved with staff recruitment. The registered manager told us, they have monthly resident meetings and have an open-door policy.

People told us, "Our views are always considered and respected." A relative said, "Any complaints or issues are addressed straight away, the registered manager responds straight away by emails and actions things straight away. I found them really easy to contact and really responsive."

The provider made sure that people could access the care, support and treatment they needed when they needed it. People were able to access all areas of the home safely.

Corridors and doors were wide to allow wheelchair access for people around the home. People could access the grounds of the home safely. There was a large activity room for people to enjoy, and people had the opportunity to work shifts on reception to increase their independence and skills.

Staff told us they get to take residents. For example, people went to watch a show in London. One person is planning a holiday. One person told us, “I go to activities now. I like playing backgammon.” Another person told us, “I have a car and I go out when I want.”

Community healthcare professionals told us, "I truly believe that Strode Park deliver the best they can with the resources they have."

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Previous areas requiring improvement identified at the last inspection had been met in respect to people’s care and support being tailored to their individual needs and protect their characterises.

One person was given a role as liaison for new people moving into the home. The person told us he was very proud of his new role. People had support to do exercises with an onsite therapist and therapy goals were recorded in their care plans. People were visited at the home by a private physiotherapist. We saw evidence of people’s religious beliefs and specific requests around their religion recorded in their care plans. People were given support and advice to access the internet safely.

On relative told us how their loved one needed to attend hospital and the home sent the staff member they knew and felt comfortable with, and they stayed with them the whole time.

People were supported to attend events that aligned with their personal interests for example, one person attended dog show due to their interest in animals.

Relatives also told us, "[Name] room is very warm and cosy and looks lovely. We went in and painted it ourselves with a group of friends. She said do anything you want to make it more personal for him. A sensory panel was attached to the wall by their maintenance guys who asked where we wanted it put."

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People had end of life care plans. The registered manager told us, “It is such a difficult topic to discuss, we try to support them to understand the discussion.” The home had introduced a garden of peace with a bench in the grounds for people to visit and spend time to remember people.