• Care Home
  • Care home

Archived: Parkhaven

Overall: Good read more about inspection ratings

53 Gorse Road, Blackpool, Lancashire, FY3 9ED (01253) 304495

Provided and run by:
Mr Islamuddeen Duymun

All Inspections

20 December 2017

During a routine inspection

Parkhaven delivers care and support for a maximum of five adults with a range of mental health problems. At the time of our inspection, four people lived at the home. Parkhaven is situated in a residential area of Blackpool close to the main park. The home has five single bedrooms on the upper floor, as well as a diner-kitchen and communal lounge.

At the last inspection on 05 October 2015, the service was rated ‘Good’. At this inspection, we found the service remained ‘Good’.

During this inspection visit, people we spoke with said they felt safe and comfortable living at the home. Where incidents and near misses had occurred, we found the management team looked at patterns and themes, as well as any potential lessons learnt. Parkhaven had a bright, fresh interior and we saw the environment was clean and tidy. A person who lived at the home told us, “Our home is always clean. The staff encourage us to do some of the cleaning, so we all do it together.”

People were protected from potential harm or injury because staff completed risk assessments to support them. When we discussed safeguarding principles with staff, they confirmed they had relevant training and demonstrated a good understanding of their responsibilities.

We found fully trained staff managed medicines safely and securely. For instance, recordkeeping followed national guidelines, such as countersigning handwritten records to confirm their accuracy. The management team completed regular audits and staff competency testing to retain quality and safety of people’s medicines.

Records we reviewed evidenced there were sufficient numbers and skill mixes of staff to meet each person’s requirements. People we spoke with said they found staff to be well trained and knowledgeable about their responsibilities. A person who lived at Parkhaven commented, “The staff are very experienced, no concerns there.”

All of those we spoke with said meals were of a good standard. They said alternatives were available if they did not like what was on the menu. One person commented, “The meals are fantastic.” We found care records contained assessments to reduce the risks of malnutrition and other associated hazards, such as swallowing difficulties.

We found evidence of involvement of people in all aspects of their care. Staff documented their hopes, preferences, concerns for the future and their current thoughts and beliefs. People told us Parkhaven had a supportive, close-knit community in which they all worked well together. One person commented, “I have no relatives. These (pointing to others at the home) are my family.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

We discussed a recent death with people who lived at Parkhaven. They told us staff and the management team were highly supportive and enabled them to grieve and support each other. People said staff were consistently responsive to their needs. We saw care records were centred around the person’s expressed needs, preferences and ongoing requirements.

The registered manager conducted multiple audits to assess the quality of the service provided. For example, quarterly hand hygiene audits were completed to check staff and people who lived at Parkhaven followed good infection control standards. Everyone we spoke with told us they felt the management team were supportive and visible. One staff member commented, “[The registered manager and the provider] are the best managers I’ve ever worked for. They are very chilled, but they also manage us very well. I love it here because of that.”

05 and 06 October 2015

During a routine inspection

The inspection visit at Parkhaven was undertaken on 05 and 06 October 2015 and was unannounced.

Parkhaven provides care and support for a maximum of five people who live with mental health conditions. At the time of our inspection there were five people living at the home. Parkhaven is situated in a residential area of Blackpool close to the park. All bedrooms have handwashing facilities and a lounge, dining area and gardens are available so people can choose where to relax.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on 20 May 2013, we found the provider was meeting all the requirements of the regulations inspected.

During this inspection, people told us they felt safe and comfortable whilst living at Parkhaven. The registered manager had systems in place to protect people from potential harm or abuse. Staff had a good understanding of related principles. Risk assessments were in place to protect people from the potential risks of receiving care and support.

We found staffing levels were sufficient to meet people’s requirements. Records we looked at contained evidence staff had received a variety of up-to-date training to underpin their roles and responsibilities. The registered manager followed correct recruitment procedures to ensure people were supported by suitable employees.

The provider had ensured people received their medicines safely. Staff had completed related training and had a good awareness of processes to follow. Medication was stored securely and associated records were maintained in line with national guidance. We found procedures were monitored to check processes were followed safely.

Mealtimes were flexible around the needs of people rather than the requirements of the service. We saw evidence of staff protecting people against the risk of malnutrition. This included risk assessments in place and referral to other providers for additional support. The registered manager offered a variety of meals and choices of foods to people to suit their preferences.

Staff demonstrated a good understanding and practice of the Mental Capacity Act (MCA) 2005 and associated Deprivation of Liberty Safeguards (DoLS). Care records contained evidence of people’s consent to care and we did not observe anyone being deprived of their liberty. One person told us, “I decide what I want to do, but the staff are helpful in suggesting things that keep me safe.”

We observed staff engaged with people in a caring and respectful way. Individuals were consistently supported to maintain their dignity and privacy. The registered manager fostered a caring environment and people were supported to look after each other. Service users were assisted to engage within the local community and to maintain their preferred activities and spiritual needs.

We found care records were designed around the individual’s abilities and aimed to promote their independence. All associated documentation we checked was regularly reviewed and updated to respond to people’s changing needs. Where necessary, people were supported to access external services to maintain the continuity of their care. Individuals who lived at the home told us they were fully involved in their care.

The registered manager led the home in a transparent way and involved staff and people in the running of the home. Staff and service users had regular meetings with the management team to improve the quality of the service. People’s comments and concerns were sought and acted on. The provider had suitable arrangements to check and maintain staff, people and visitors’ health, safety and well-being.

20 May 2013

During a routine inspection

This is a small home with five residents. On the day of our visit we spoke with the house manager and four of the residents, who were at home at the time of the visit. We also had responses from external agencies including social services .This helped us to gain a balanced overview of what people experienced living at Parkhaven.

During the inspection we looked at care, maintenance and staff training records. We also undertook a tour of the building. Residents we spoke with about the service told us the home was always clean and everybody helped out to ensure people lived in pleasant surroundings. One resident said, 'We all keep it tidy like one big family.' They also told us the staff were helpful, polite and supportive. Comments included, 'We all get on the staff are so nice to us all.'

The staff member on duty had an awareness of residents care needs. We discussed individual needs of the residents with staff. 'We know the ladies well, most of us have been here for years. If anyone is not feeling well it is picked up straight away.'

We spoke individually with four people living at Parkhaven. They told us they were happy living at the home and that they liked the staff team and felt cared for.

Staff told us they felt supported, had regular meetings with their manager, and their training was kept up to date.

Prior to our visit we contacted Blackpool contracts monitoring team. They currently had no concerns with the service being provided by the home.

5, 9 April 2012

During a routine inspection

We spoke to a range of people about the home. They included, the owner, a staff member on duty and people living at Parkhaven. We also had responses from external agencies such as social services in order to gain a balanced overview of what people experience.

Responses from everyone we spoke to were positive they included, " I have been here 15 years and feel at home like a family." Also, "It's a small home with a lovely family atmosphere." One staff member spoken to said, "We have good support from the owners and spend a lot of time with the ladies."

Staff and people who live at the home told us they would be comfortable in

raising any concerns they may have and feel the home is run in their best interests.

Staff spoken to had a good awareness of residents care needs. We discussed individual needs of people living at the home with staff. One said, "Records are always up to date, with it being a small home we all know each person very well and can identify any concerns should they happen."

We saw evidence as we walked around the home how well people get along together and the respect and dignity shown to residents. One staff member said, "It is important to understand how vulnerable residents are, so respect and politeness is important."

As part of the review process we spoke to social services for a view of how the home

operates, and they told us they had no issues in respect of the delivery of care or any safeguarding concerns.