Our current view of the service
Updated
6 February 2026
Date of inspection: 3 March to 5 March 2026. Wisteria House is a residential care home providing personal care and accommodation to 16 people aged 65 and over. At the time of the assessment, the service was supporting 11 people. This inspection was completed because we had not inspected this service since 21 June 2019. This inspection covered all 5 key questions of safe, effective, caring, responsive and well-led.
People were safe and protected from avoidable harm however, improvements were needed in auditing and in ensuring policies and procedures were followed. The service did not have consistent systems in place to monitor safety and quality. Systems for reviewing incidents and preventing them from recurring were not fully effective, and learning was not always embedded. However, people were involved in assessments of their needs, had enough to eat and drink, and were treated with kindness and compassion. Staff spoke positively about the support they received from the registered manager and management team.
People's experience of the service
Updated
6 February 2026
People and their relatives were positive about the quality of care and felt they received safe care. Comments included: “I feel it’s safe because everybody is around, the management team are exemplary. [Registered manager] doesn't stand for any nonsense. They are firm and fair both for the staff and the residents and cares deeply.” “No improvements are needed; it’s run extremely well.” “It’s absolutely marvellous. I love all the staff.”
People were supported to take part in activities which mattered to them. Comments included: “I do some activities but also enjoy doing crosswords and reading.” “It’s all laughter, nobody is alone here.”
People were supported by a staff team that knew them well. One person told us, “The staff are all super, they know what they’re doing and know me well.”
People told us they didn’t have to wait long to be supported. Comments included: “I don’t need to use my bell much, but when I do, I don’t have to wait long.” “The staff are excellent, I need some help, but it’s all done well.”
People felt able to complain and were confident action would be taken and improvements would be made. People knew staff and leaders well. One person told us, “I see the manager a lot.”