Richard Cox House

Updated 9 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice were safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 25 January 2021 and was unannounced.

Updated 9 February 2021

This inspection was carried out on 21 November 2017 and was unannounced. At their last inspection on 25 April 2017, they were found to not be meeting the standards we inspected. This was in relation to staffing.

Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key questions is the service safe, effective, responsive and well led to at least good. At this inspection we found that they had made the required improvements and were meeting all the standards.

Richard Cox House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service accommodates up to 29 people in one adapted building. At the time of the inspection there were 29 people living there.

The service had a manager who was in the process of becoming registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People and staff were positive about the running of the home. Their views were sought and they were consulted in relation to the running of the home.

There were systems in place to monitor the quality of the home, listen to people and value staff. There was a complaint’s process which people knew how to use and were confident they would be acted upon.

People were supported in a safe way and staff knew how to recognise and report any risks to people’s safety. Medicines were administered in accordance with the prescriber’s instructions.

The manager planned for sufficient staff who were recruited safely and people told us that their needs were met appropriately. We found that staff were trained and felt supported.

People were encouraged and supported to make choices and staff were aware of the principles of the Mental Capacity Act 2005. There was a variety of food available and people were supported to live a healthy and balanced life.

People were treated with dignity, respect and kindness. We found that people were supported in accordance with their preferences and wishes and that confidentiality was promoted.

People received person centred care and enjoyed activities provided and they were involved in planning their care.