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Inspection Summary

Overall summary & rating


Updated 11 June 2019

About the service:

Pinewood Lodge is a residential care home that was providing accommodation and personal care to 54 older people at the time of this inspection.

People’s experience of using this service:

People were happy with how care was provided and felt safe living in the home. One person said, “I do feel safe because carers are around. There is always somebody I can ask for help. I am happy I moved here.” Staff were aware of how to keep people safe and when to report any concerns they may have had.

Risks to people’s wellbeing were assessed and actions taken to reduce these. People were supported by enough staff and recruitment checks were carried out before new staff started work.

People`s medicines were safely managed and administered as the prescriber intended. People lived in a clean environment and staff used appropriate protective equipment, such as gloves and aprons to prevent the spread of infections.

Staff felt supported by the management team and were well trained. People felt staff were competent and experienced.

Staff followed advice from health care professionals and made sure they asked people’s consent before caring for them.

People received care and support in a manner that met their preferences. Complaints were dealt with and resolved quickly.

People liked the staff who cared for them. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected. Staff worked well together, they understood the registered managers approach to deliver high quality care, which helped people to continue to live as independently as possible.

People, staff and professionals told us the home was well managed. Systems to monitor how well the home was running were carried out regularly. Where concerns were identified, the registered manager followed this up to make sure action was taken to rectify the issues. People were asked for their view of the home and action was taken to change any areas they were not happy with.

Rating at last inspection: Good (last report published 10 September 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as scheduled in our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 11 June 2019

The service was safe

Details are in our Safe findings below.



Updated 11 June 2019

The service was Effective

Details are in our Effective findings below



Updated 11 June 2019

The service was Caring

Details are in our Caring findings below



Updated 11 June 2019

The service was Responsive

Details are in our Responsive findings below



Updated 11 June 2019

The service was Well Led

Details are in our Well Led findings below