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Inspection Summary

Overall summary & rating


Updated 5 February 2020

About the service

Mayfair Lodge is a residential care home providing personal care for 61 people aged 65 and over at the time of the inspection. The service can accommodate up to 62 people in a purpose-built building.

People’s experience of using this service and what we found

People felt safe living at the service, relatives confirmed the care and support provided maintained people’s safety. Training had been provided to give staff the skills to safeguard people from potential abuse. Risks to people’s safety and well-being were assessed and mitigated as much as possible. The provider ensured pre-employment checks were completed before new staff were employed.

People’s medicines were managed safely. The provider undertook assessments of staff practice to satisfy themselves that staff were competent to safely administer medicines. The home was clean and welcoming. Staff had received infection control training and protective clothing including gloves and aprons was available to them.

People’s needs and preferences had been individually assessed and were kept under constant review. People and their relatives told us the care and support provided met people’s needs.

Staff received training necessary for their roles and felt fully supported by the management team.

People enjoyed the food provided for them. People accessed healthcare services as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by an established staff team who knew them well. Staff treated people with respect and dignity. People were fully involved in their care as much as they could be. People’s right to privacy and confidentiality was respected and integral to the ethos of the home.

People received care and support in a way that was flexible and responsive to their individual needs. People were encouraged and supported to be part of the local community they lived in. Opportunities for engagement were routinely brought into the home for people to enjoy. Relatives and other visitors were welcomed into the home at any time. The provider had an effective policy and procedure to support people to raise complaints. The provider and staff team were very clear that Mayfair Lodge was people’s own home and they would be supported to stay in their own home should their health deteriorate.

The management and staff team demonstrated a clear culture of ensuring people and their needs were a priority. Staff enjoyed working at the home, they felt supported and involved. The management team was available for the staff to call on at any time if they needed advice or guidance. Quality assurance processes such as audits were in place to help ensure the provider’s standards were upheld. Systems had been developed to enable people, their relatives and external professionals to contribute their feedback about the way the service operated. The registered manager kept themselves up to date with changes in legislation and practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 17 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 February 2020

The service was safe.

Details are in our safe findings below.



Updated 5 February 2020

The service was effective.

Details are in our effective findings below



Updated 5 February 2020

The service was caring.

Details are in our caring findings below.



Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 5 February 2020

The service was well-led.

Details are in our well-Led findings below.