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Inspection Summary

Overall summary & rating


Updated 30 October 2019

About the service

Heath House is a residential care home providing personal care for up to 62 people. At the time of our inspection 60 people were accommodated at the home.

People’s experience of using this service and what we found

People told us they felt safe living at the home, however relatives identified a number of concerns in relation to people’s safety to us during our inspection of the service. These concerns were being investigated by the registered manager.

We received mixed feedback in relation to peoples experience of the service.

Staffing levels were kept under regular review based on people’s dependency levels. At times staff were stretched but the management team were available to provide support if required.

People were supported to retain their independence and were encouraged to make decisions where possible. Staff supported people in the least restrictive way possible and in their best interests.

Risk assessments identified possible risks to people’s health and well-being. Measures were put in place to help reduce the risk as much as possible.

Medicines were safely managed. People received their medicines in accordance with the prescriber’s instructions.

Staff supported to develop in their roles and received regular training, individual supervisions, and attended team meetings. Staff felt supported by the newly registered manager.

People and their relatives told us that overall staff were kind and caring. Staff maintained people’s dignity and privacy. People had developed good relationships with staff who understood their individual preferences and care needs. Staff knew the people they supported well. People and their relatives were involved in discussions about their care.

People's personal information was kept secure to ensure it remained confidential. Complaints received were appropriately investigated in line with the providers complaints procedure. Any learning from concerns raised was used to make improvements and shared with staff. Comments and Compliments had been received and recorded.

There were regular visits from the providers senior management team to oversee the quality of the service provided. Internal audits were carried out to monitor the service and address any improvements required. The newly registered manager notified CQC of accidents and incidents.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 25 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 30 October 2019

The service was not consistently safe.

Details are in our safe findings below.



Updated 30 October 2019

The service was effective.

Details are in our effective findings below.



Updated 30 October 2019

The service was caring.

Details are in our caring findings below.



Updated 30 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 30 October 2019

The service was well-led.

Details are in our well-Led findings below.