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Inspection Summary

Overall summary & rating


Updated 30 April 2019

About the service: Courtland Lodge is a residential care home that can provide residential and nursing care for up to 60 older people including people living with dementia, physical disabilities, sensory impairments. At the time of inspection 54 people were living at the service.

People’s experience of using this service:

¿ People we spoke with confirmed they were happy living at Courtland Lodge. Staff were kind and caring and had developed good relationships with people who lived there. People received the care and support that met their needs.

¿ Staff promoted people’s independence; people were involved in the home’s day to day life and formed friendships with each other and staff working in the home. There were plenty spaces where people could choose to be alone, sit with other, or join in activities.

¿ Staff promoted people’s privacy and dignity and their choices were respected. Care and support were delivered in a personalised way by staff who knew people and their preferences.

¿ Risks to people’s well-being and health were managed and regularly reviewed to ensure people were safe and protected from the risk of harm. Staff received training and had their competencies assessed to ensure they had the skilled and knowledge to meet people’s needs effectively.

¿ The environment was homely, clean and welcoming. Staff used effective infection control measures to protect people from the risk of infections. Appropriate equipment was in place where needed for people to receive support in a safe way.

¿ People had opportunities to take part in organised group activities or pursue their hobbies and interests. Staff had a genuine interest to keep people involved and occupied. There were also a group of staff who volunteered their free time to provide activities and fun for people who lived at Courtland Lodge.

¿ People and relatives confirmed there were enough staff in the home to meet people’s needs. The manager monitored people’s needs to ensure good staffing levels. People felt listened to and they told us they were happy living at Courtland Lodge.

¿ Everyone we spoke with, people, relatives and staff praised the manager for being visible, supportive and placing people at the centre of the care and support delivered.

¿ Complaints and feedback from people and relatives were used in a constructive way and lessons were learned to ensure improvements were made.

¿ The manager and the provider used a range of effective audits and governance systems to check the quality and safety of the care people received.

Rating at last inspection: Good (report published 29 July 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. At this inspection the service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 30 April 2019

The service was safe.

Details are in our Safe findings below.



Updated 30 April 2019

The service was effective.

Details are in our Effective findings below.



Updated 30 April 2019

The service was caring.

Details are in our Caring findings below.



Updated 30 April 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 30 April 2019

The service was well-led.

Details are in our Well-Led findings below.