Consa Ltd

Consa Ltd, trading as Visiting Angels Nottingham is a service providing personal care to people living in their own homes. It provides long term, short term, and 24-hour care to people within the community. At the time of our inspection, the service supported 13 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from the risk of abuse, harm and neglect. Staff were knowledgeable about how to identify safeguarding concerns and knew how to report them.

People's needs were assessed before the package of care commenced. Staff received an induction and training for their roles which included shadow shifts of other staff members. People were supported with their eating and drinking needs if this was required.

Processes were in place to support people with their medicines if required. Infection control measures were in place including staff use of personal protective equipment (PPE).

People received support from a small team of consistent staff who had the skills and experience required to care for people effectively. People told us they knew which staff would be attending, they were informed if staff were running late.

People and staff felt the management team were approachable, open and transparent. People said they had confidence in staff to perform the health task associated with their complex needs and knew when to seek advice and support from other medical professionals.

The registered manager liaised with health and social care professionals to maintain people's health. People's capacity to make their own decisions was assessed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 November 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.