Bowtree Homecare Ltd

Updated 18 February 2025

Date of assessment: 24 February 2025 to 10 March 2025. Bowtree Homecare Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of our assessment there were 23 people receiving support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the last inspection the provider had failed to ensure robust systems and process were in place and actioned to effectively manage the service and to ensure safe recruitment procedures were followed. At this assessment the provider had made the necessary improvements and was no longer in breach of regulations.

People’s needs were assessed prior to them receiving a service. Care plans provided guidance for staff to ensure people received safe and responsive care and support. Risks were assessed and mitigated to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Medicines were managed safely. Staff received training in medicines administration.

There was a positive culture within the service. Staff said they felt supported by the management team and could approach them for advice and guidance.

The service worked in partnership with other social and health care professionals. Feedback from health professionals we contacted was positive.

Systems were in place to monitor the quality of the service. Accidents, incidents and safeguarding concerns were reviewed to help keep people safe and ensure appropriate action was taken. People and staff had the opportunity to provide feedback.

Updated 18 February 2025

People and their relatives spoke positively about the care and support provided by Bowtree Homecare Ltd. People and their relatives had the opportunity to be involved in planning care and support. They spoke positively about the staff and described them as patient, understanding, respectful and caring. People and their relatives said they felt safe with the service provided and any required changes to care were discussed and updated. They told us they felt confident to raise any concerns or complaints and knew who to contact. Relatives told us there were opportunities for them to have daily contact with the service. They said they could either contact office staff by text or use a mobile messaging app, to enquire about their loved one’s care or provide feedback and that this would be responded to in a timely manner. They felt the management team were accessible and supportive.