The service had not yet been inspected at these premises. Your Life Your Support is a small domiciliary care agency and at the time of the inspection there were 57 people receiving support, 25 of whom were in receipt of support with personal care. It is registered to provide a service to people with learning and/or physical disabilities to enable them to remain in their own homes, as well as access community resources.
At the time of the inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Risk assessments were in place and methods used to minimise risks to individuals were incorporated within support plans.
There was an appropriate safeguarding policy in place and staff were aware of the procedure for recording and reporting any issues. Accidents and incidents protocols were followed by staff and responded to and documented as required.
The recruitment procedure was robust and the induction programme and initial training was thorough. A significant amount of training was continually offered to staff throughout their employment. Medication training had been undertaken by all staff and was supported by a thorough and comprehensive medicines policy and procedure.
Staff supervisions took place on a regular basis and staff were also supported by informal chats and weekly catch ups.
Support plans included a range of health and personal information and were person-centred. We saw that communication with other health and social care agencies was effective. People’s backgrounds, interests, likes and dislikes were documented. The service was flexible and responsive to people’s changing needs and health issues.
The service was working within the legal requirements of the Mental Capacity Act (2005) (MCA) and we saw evidence of decision making in individuals’ best interests.
People we spoke with were very happy with the service and the individual workers who supported them. We saw that people were fully involved with all aspects of care planning and reviews of support.
The service used various methods of communication with people who used the service. We saw that people were encouraged and supported to be as independent as possible.
There was an appropriate complaints policy in place, but there had been no recent complaints. The service had received a number of compliments.
The management team helped ensure continual development, improvement and high standards of service delivery. People who used the service, their relatives and staff members all felt the management team were approachable and accessible.
A number of audits and checks were carried out to help ensure the quality of the service.