218 Kingsway

Updated 28 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

218 Kingsway is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We looked at any other information available to us, such as notifications.

During the inspection

We spoke with all four people living at the home. We spoke with the registered manager and two support staff. We reviewed three support plans as well as other documents relating to the running of the home. This included quality and safety audits, medicine administration records and meeting minutes.

Updated 28 February 2020

218 Kingsway is a residential care home providing personal care to 4 people with mental health needs. The home can care for up to five people.

People’s experience of using this service and what we found

People received good care and support from staff who understood their needs very well. People had lived in the home for a number of years and had built good supportive relationships with staff. This meant that staff were skilled at identifying signs that people’s mental health was deteriorating and giving the necessary support. People were independent in many areas of their lives and this was encouraged and supported.

Staff were well supported to carry out their roles effectively. They received regular training to ensure their knowledge was up to date and relevant. Staff told us they were well supported and able to raise any issues or concerns with the registered manager.

Care was planned and delivered in a person centred way and took account of people’s individual needs and wishes. Staff were knowledgeable about the best ways to engage people in this process. People’s views were also sought as part of the running of the home and the wider organisation. One person told us they had been involved in interviewing applicants for a job, at the organisation head office. Meetings were held with people to discuss views and important developments.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was well led. There were systems in place to monitor the quality and safety of the service. These were used to identify and plan areas for improvement. Concerns in relation to medicines from our last inspection had been addressed. The registered manager understood the legal requirements of their role, such as making notifications in line with legislation and displaying the CQC rating poster in the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this was good (published August 2017)

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for 218 Kingsway on our website at www.cqc.org.uk.