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Inspection Summary


Overall summary & rating

Good

Updated 7 July 2017

35 Cranbrook Road is a residential care home for 5 people with mental health needs. At the last inspection the service was rated Good. At this inspection we found the service remained Good. There was a registered manager in place, however at the time of our inspection they were no longer directly managing the service, having taken up another post within the organisation. There was another manager in day to day charge of the home and the plan was for them to become registered. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe whilst living at Cranbrook Road. There were sufficient numbers of staff to ensure that people’s needs were met. Staffing was flexible in order to meet people’s needs. Some people were independent in taking their medicines and staff supported them in this. Other people required staff to administer medicines for them. This was managed safely. Risk assessments were in place to ensure that staff had guidance in the safest ways to support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. There was information in people’s care plans about their capacity to make decisions. Nobody in the home required a Deprivation of Liberty Safeguards (DoLS) authorisation and so people were free to leave the home as they wished. Staff received good training and support to help them carry out their roles. People had plans in place to support them manage their mental health needs.

Staff were caring and supported people to be independent. Issues relating to equality and diversity were considered in people’s care planning. People were able to maintain relationships with their families.

The service was responsive. People’s individual needs were met and well described in their care plans. People were able to make complaints and were encouraged to do so. People were independent in following their own interests and activities; however there were opportunities to take part in organised events if people wished to.

The home was well led. Staff were positive about working in the home and felt well supported in their work. There were systems in place to monitor the quality and safety of the home. This included gathering feedback from people in the home.

Inspection areas

Safe

Good

Updated 7 July 2017

At our last inspection this domain was rated as ‘requires improvement’. The service is now rated ‘Good’.

People received safe support with their medicines.

There were sufficient staff to ensure people were safe.

Risk assessments were in place to guide staff in providing safe support for people.

Staff were trained in safeguarding vulnerable adults.

Effective

Good

Updated 7 July 2017

The service remains Good.

Caring

Good

Updated 7 July 2017

The service remained Good.

Responsive

Good

Updated 7 July 2017

The service remained Good.

Well-led

Good

Updated 7 July 2017

The service remained Good.