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Inspection Summary


Overall summary & rating

Good

Updated 16 March 2018

33 Charnhill Crescent provides accommodation and personal care for four people. People who live at the home have mental health needs. This was an unannounced inspection, which meant the staff and provider did not know we would be visiting. Four people were living in the home at the time of the inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection, we found the service remained Good.

Why the service is rated Good:

People were encouraged and supported to lead active lifestyles in their home and the local community. People were encouraged to be independent in all aspects of their daily living. This included looking after their own medicines if they had been assessed as safe to do so, managing their own finances, planning, and cooking their own meals. People were given a weekly budget to enable them to purchase their own food. Some people were working towards living more independently.

People were protected from the risk of abuse because there were clear procedures in place to recognise and respond to abuse and staff had been trained in how to follow the procedures. Systems were in place to ensure people were safe including risk management, checks on the environment and safe recruitment processes.

Sufficient staff supported the people living at the service. There were occasions during the day when there were no staff present in the home. This was kept under review ensuring people were safe and not at risk. People told us they enjoyed the opportunities of being on their own without staff support. This was time specific for a period of two hours. When new people moved to the home this would be reviewed to ensure it continued to be safe.

Care was effective and responsive to people’s changing needs. Information was available to enable the staff to recognise any relapses in people’s physical or mental health and guidance on what action should be taken to support the person. People were involved in making decisions on how they wanted to be supported.

People’s views were sought through care reviews and house meetings and these were acted upon. Systems were in place to ensure complaints were responded to.

Staff were knowledgeable about the people they were supporting. Staff had received appropriate training to support people effectively. There was a strong commitment to providing care that was tailored to the person. Staff worked as a team to deliver care. Systems were in place to ensure open communication including team meetings and daily handovers. A handover is where important information is shared between the staff during shift changeovers. This ensured important information was shared between staff enabling them to provide care that was effective and consistent.

People were provided with a safe, effective, caring and responsive service that was well led. The organisation’s values and philosophy were clearly explained to staff. There was a positive culture where people felt included and their views were sought. The quality of the service was reviewed with action plans developed to enhance the service.

Inspection areas

Safe

Good

Updated 16 March 2018

The service continues to be safe.

Effective

Good

Updated 16 March 2018

The service continues to be effective

Caring

Good

Updated 16 March 2018

The service continues to be caring.

Responsive

Good

Updated 16 March 2018

The service continues to be responsive.

Well-led

Good

Updated 16 March 2018

The service continues to be well-led.