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Inspection Summary


Overall summary & rating

Good

Updated 20 February 2018

120 Furber Road is a residential care home for up to five people with learning difficulties.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were supported by staff who were kind and caring in their approach and who understood the needs of people well. Staff treated people with dignity and respect and encouraged their independence as far as they were able.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff understood the principles of Mental Capacity Act and put this in to practice in their work.

People were supported by staff who received good training and development in order to carry out their roles.

Staff understood people as individuals with their individual needs and preferences. We saw that people were able to follow their own routines. People ate their meals at a time that suited them rather than at prescribed times. People were supported to make complaints if they needed to; there was a ‘complaints profile’ in place for people who were not able to express their concerns verbally.

The service was well led. There was a registered manager in place, supported by an assistant team leader. Staff were positive about the management team and told us they felt able to raise any concerns they had.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 20 February 2018

The service remained Good.

Effective

Good

Updated 20 February 2018

The service remained Good.

Caring

Good

Updated 20 February 2018

The service remained Good.

Responsive

Good

Updated 20 February 2018

The service remained Good.

Well-led

Good

Updated 20 February 2018

The service remained Good.