120 Furber Road

Updated 17 February 2026

Date of assessment 23 February to 4 March 2026. 120 Furber Road is a residential care home providing support to a maximum of 5 adults with a learning disability or autistic people.There were 3 people living at the service at the time of our assessment. A new person was being supported to visit the home and was expected to move in shortly after the assessment.

This was a comprehensive assessment where we looked at all the quality statements due to the age of the rating. We rated the service as good overall.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was working in line with national best practice guidance for supporting people with a learning disability and autistic people. People were supported in accordance with their wishes and were supported to do the things they enjoyed.

People received care that was safe. This included ensuring there was safe staffing and minimising risks without restricting people doing what they wanted. People were protected by safe recruitment processes. Staff completed a comprehensive induction when they first started working for the service. Staff received regular and ongoing, training and supervision to enable them to support people safely. Staff felt supported in their roles. Bespoke training was provided where people’s needs had changed. Staff understood their role in safeguarding and protecting people from harm.

People were involved in the planning of their care. Care plans were person-centred and detailed people’s preferences and what they could do for themselves. Monthly goals were planned which took into account people’s aspirations. Staff understood people’s needs well and provided support in accordance with their preferences. Staff involved people in decisions about their care. Improvements were needed to ensure people’s daily records captured the support that was provided. The provider was working with all their services to make improvements in this area as it was a recognised shortfall of the new electronic care planning system which had recently been rolled out to all the provider’s services.

The management team and staff worked alongside health and social care professionals to maintain continuity of care, including moving between services. Feedback from professionals was positive telling us there was good communication and timely referrals were made as people’s needs changed.

People and their representatives were supported to share feedback and ideas, or raise complaints about their care, treatment and support.

Systems were in place to monitor the quality of the service and drive improvements. Leaders were visible, knowledgeable, and supportive. They helped staff develop through continual learning, helping them develop in their roles.

Updated 17 February 2026

People were positive about the support they were receiving from staff. They gave us many examples where they were supported to do the things they wanted, whether that was going to the gym, local disco or the weekly bingo sessions or a concert. People told us they were supported to keep in touch with family and friends. Where people had expressed an interest in going to church this was supported. People’s bedrooms had been decorated reflecting their taste and interests.

People were relaxed and comfortable in the presence of staff. Staff engagement with people was observed which showed people were involved and valued throughout the assessment. It was evident positive relationships had been fostered enabling people to speak out if they were unhappy. People told us about the relationships they had with their keyworker and how they supported them to do the things they wanted to do. People spoke highly of the management team and the support that was in place.

People told us they were involved in the planning of the menu and were happy with the food provided. One person said, “I don’t like cooking, but I like baking cakes. If I do not like the lunch I can have something else.” They told us what their favourite food was, and they liked to go out to the café for lunch with staff.

People received personalised care and had their own daily routines. People were supported with a range of activities at the service and in the community. An external entertainer was visiting the service, and it was evident this was thoroughly enjoyed by people living in the home with everyone dancing and singing along.

A relative provided us with feedback telling us the service “It’s brilliant no complaints.” They were complimentary about the staff and the support that was in place. A recent relative survey was completed, and feedback was positive in all cases and everyone confirmed they knew how to raise a complaint if they were concerned about any aspect of the care and support that was in place.