120 Furber Road

Updated 20 February 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection and was unannounced. The inspection took place on 30 January 2018.

The inspection was undertaken by two Inspectors. Prior to the inspection we reviewed the Provider Information Return (PIR). The PIR is a form completed by the provider, describing what the service does well and any improvements they plan to make. We also reviewed notifications we had received from the service. Notifications are information about specific events the service are required to send us by law.

We spoke with the registered manager, assistant team leader and three care workers. People were not able to speak with us, however we made observations about how they were supported. We reviewed three support files and other documents relating to the running of the home such as quality audits.

The service was well led. There was a registered manager in place, supported by an assistant team leader. Staff were positive about the management team and told us they felt able to raise any concerns they had.

Further information is in the detailed findings below

Updated 20 February 2018

120 Furber Road is a residential care home for up to five people with learning difficulties.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were supported by staff who were kind and caring in their approach and who understood the needs of people well. Staff treated people with dignity and respect and encouraged their independence as far as they were able.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff understood the principles of Mental Capacity Act and put this in to practice in their work.

People were supported by staff who received good training and development in order to carry out their roles.

Staff understood people as individuals with their individual needs and preferences. We saw that people were able to follow their own routines. People ate their meals at a time that suited them rather than at prescribed times. People were supported to make complaints if they needed to; there was a ‘complaints profile’ in place for people who were not able to express their concerns verbally.

The service was well led. There was a registered manager in place, supported by an assistant team leader. Staff were positive about the management team and told us they felt able to raise any concerns they had.

Further information is in the detailed findings below