You are here

Heathcotes (Taylor View and Gilbert Lodge) Good

Inspection Summary

Overall summary & rating


Updated 19 February 2020

About the service

Heathcotes (Taylor View and Gilbert Lodge) is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Heathcotes (Taylor View and Gilbert Lodge) provides support for up to 10 people with a learning disability and those with autistic spectrum disorder. At the time of our visit there were five people using the service.

The home is located in two houses which are located either side of a tarmac drive. Heathcotes (Taylor View and Gilbert Lodge) is registered as one location, at our last inspection the two buildings operated as separate services. However, this had been addressed by the new registered manager who had made improvements to the service and managed both homes in the same way. Documents used in care planning were replicated throughout the service and staff supported people across the service when required to do so.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s rights to make their own decisions was respected. People were supported to access healthcare services if needed. Staff had appropriate skills and knowledge to deliver care and support in a person-centred way. People were supported to have enough to eat and drink.

People received personalised support based on assessed needs and preferences. Staff knew how to support people in the way that they preferred. People knew how to complain if they needed to.

People received support to take their medicines safely. Risks to people’s well-being and their home environment were recorded and updated when their circumstances changed.

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. A range of quality assurance checks were carried out to monitor and improve standards. We received positive feedback regarding the leadership and management of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: The rating at the last inspection was Inadequate. The last inspection was a focussed inspection and only covered the Safe and Well Led domains (Report published 4 June 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since the last inspection. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Inspection areas



Updated 19 February 2020

The Service was Good

Details are in our Good findings below



Updated 19 February 2020

The service was Effective

Details are in our Effective findings below



Updated 19 February 2020

The service was Caring

Details are in our Caring findings below



Updated 19 February 2020

The service was Responsive

Details are in our Responsive findings below



Updated 19 February 2020

The service was Well-Led

Details are in our Well-Led findings below