You are here

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2018

Heathcotes Balby is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care home accommodates eight people. The home provides care and support to people with autism, learning disabilities and mental health conditions. Nursing care is not provided.

The unannounced inspection took place on 22 January 2018.

At our comprehensive inspection in December 2016 we found one breach of regulations and rated the service as 'Requires Improvement'. At this inspection we found the service had made improvements and we have rated the service as 'Good'.

People felt safe and were comfortable with the staff who supported them. Staff understood how to protect people from harm and abuse. Risks to people's safety were identified and clear support plans were followed. Incidents and accidents were monitored and action was taken to reduce risks to people. Environmental risks were assessed and managed appropriately. Improvements had been made to ‘as required’ medicines. People received their medicines safely and as prescribed.

Staff were only employed after they completed a thorough recruitment procedure. There were enough staff on shift to ensure that people had their needs met in a timely manner. Staff received the training they required to meet people's needs and were supported in their roles.

The CQC is required by law to monitor the Mental Capacity Act (MCA) 2005, Deprivation of Liberty Safeguards (DoLS) and to report on what we find. The provider had completed capacity assessments and DoLS applications where required. The provider could demonstrate how they supported people to make decisions about their care and the principles of the MCA were being followed.

Staff were kind and caring when working with people. They knew people well and were aware of their history, preferences, likes and dislikes. People's privacy and dignity was respected and maintained.

Staff monitored people's health and welfare needs. People had been referred to healthcare professionals when needed. People were provided with a choice of food and drink that they enjoyed. People were given appropriate support to enable them to eat and drink sufficiently.

People's privacy was respected and they were treated with dignity, kindness and compassion. People were supported to maintain relationships with others who were important to them. People could raise concerns about the service and have their complaints listened to.

People and staff were positive about the leadership of the service. There were systems in place to seek the views of people, their relatives, staff and visiting care professionals. Feedback was taken into account to improve and develop the service provided to people.

The registered provider had effective systems in place to monitor the quality of the service and ensure that areas for improvement were identified and addressed.

Inspection areas

Safe

Good

Updated 13 March 2018

The service was safe.

People were safeguarded from the risk of abuse.

Robust recruitment checks were completed and staff performance was monitored.

There were enough suitable staff to meet people's support needs.

People's medicines were stored, recorded and administrated appropriately.

Effective

Good

Updated 13 March 2018

The service remains good.

Caring

Good

Updated 13 March 2018

The service remains good.

Responsive

Good

Updated 13 March 2018

The service remains good.

Well-led

Good

Updated 13 March 2018

The service was well led.

The provider and management team worked openly and transparently.

The provider had systems in place to seek feedback from stakeholders.

Staff felt confident to discuss any concerns they had with the registered manager.

An effective quality assurance process was in place to identify any areas for improvement.