Sawley

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relatives told us they were treated well. One person told us, “Great staff, they are helping me to learn cooking and shopping.” And a relative told us, “Staff are always attentive, they spend a lot of time with [person]. I have no concerns.” We observed staff to treat people with kindness and compassion throughout our inspection. It was evident staff knew people well and understood their needs.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans provided staff with very detailed information on people’s life histories, preferences and relationships that were important to them. When people had joined the service with limited information about their past, staff had worked with them to find this important information out.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported and empowered to make their own choices about how they wished to lead their day to day lives. We observed care and support to be led by the people using the service and relatives spoke positively about how staff treated their family members. One relative told us, “Staff are very encouraging and kind, there is lots for [person] to do, sometimes [person] refuses, staff will then spend time doing other things with [person].” We observed people’s choice to go out to be supported by staff during our inspection and relatives confirmed this was always the case. A relative told us, “[Person] goes out everyday with staff.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s care plans provided staff with guidance on responding to people’s immediate needs in a safe and person-centred way. For example, where people presented with feelings of distress, they provided staff with strategies on how to support the person in a reassuring way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported in their roles. One staff member told us, “The manager is very supportive, they listen and want to hear our idea’s.” We found staff were provided with regular supervision meetings, which provided an opportunity for them to discuss how they were, and if they needed any support. The provider also recognised staff’s achievements and had various initiatives in place to support staff’s wellbeing.