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Heathcotes (Kirby Muxloe) Good

Inspection Summary


Overall summary & rating

Good

Updated 21 February 2019

About the service:

- The service is in a residential area of Leicester Forest East, a suburb of Leicester.

- The service provides accommodation and personal care to people living with learning disabilities and autism. The care home can accommodate six people in one building. At the time of our inspection there were six people using the service.

• This is one of many locations that the provider operates nationally.

People's experience of using this service:

• The service provided a safe service.

• Relatives told us that people liked living at the service.

• There was a homely atmosphere for people.

• People were protected against abuse, neglect and discrimination. Staff members were aware of ensuring people's safety and acting when necessary to prevent any harm.

• Staff members knew people well and people appeared to enjoy the attention from them. .

• People were assisted to have choice and control of their lives.

• People and their representatives had a say in how the service was operated and managed.

• People's care was personalised to their individual needs.

• Fully comprehensive governance processes were in place to ensure quality care. Questionnaires had been supplied to people’s representatives for their views of the service.

• The service met the characteristics for a rating of "good" in all key questions.

• More information is in the full report.

Rating at last inspection:

• At our last inspection, the service was rated "good". Our last report was published for the inspection of 10 June 2016.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people received safe, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 21 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 21 February 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 21 February 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 21 February 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 21 February 2019

The service was well led.

Details are in our Well Led section below.