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Inspection Summary


Overall summary & rating

Good

Updated 25 December 2019

About the service

Field View is a residential care home that is registered to provide accommodation and personal care for up to 17 people. At the time of our inspection visit, 11 people were living in the home.

People’s experience of using this service and what we found

People told us they felt safe living in Field View. The provider ensured that effective systems were in place to reduce the risk of them experiencing abuse or harm.

There were enough staff available to meet people’s needs and individual preferences. People told us they were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and if needed, in their best interests.

People received their medicines when they needed them. The home and equipment people used was clean. People were observed to be comfortable in their environment.

The staff were well trained, and people said they were kind and caring. We observed this during our inspection visit. Staff were compassionate and respectful to people. They upheld their dignity and privacy and supported their independence.

The provider had instilled an open culture within the home. People told us they didn’t have any complaints but felt comfortable raising concerns if they needed to.

The provider and home manager worked well with other services such as the local GP and district nursing team. This ensured people received timely support with their healthcare needs when required.

Everyone we spoke with during our inspection visit were complementary about the leadership in the home. The provider and home manager had effective systems in place to monitor and improve the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (June 2017).

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Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about Field View until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 December 2019

The service was well-led.

Details are in our well-Led findings below.