• Care Home
  • Care home

Field View

Overall: Good read more about inspection ratings

Hayes Lane, Fakenham, Norfolk, NR21 9EP (01328) 856037

Provided and run by:
Imperial Care Homes Limited

Latest inspection summary

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Background to this inspection

Updated 25 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector and an Expert by Experience completed this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Field View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. They were also the provider of the service. This means they are legally responsible for how the service is run and for the quality and safety of the care provided. The service also had a ‘home manager’ who worked with the provider to manage the service.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who works with the service. We used this information to plan our inspection.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We spoke with five people who used the service and one relative about their experience of the care provided. We spoke with six members of staff including the provider, home manager, care staff and the cook. We also asked two healthcare professionals for their views about the service.

We reviewed a range of records. This included two people’s care records and five people’s medicine records. We looked at the training and recruitment file of a staff member who recently started working at the service. A variety of records relating to the management of the service were also reviewed.

After the inspection

We continued to see clarification from the provider regarding the management of risks associated with hot surfaces.

Overall inspection


Updated 25 December 2019

About the service

Field View is a residential care home that is registered to provide accommodation and personal care for up to 17 people. At the time of our inspection visit, 11 people were living in the home.

People’s experience of using this service and what we found

People told us they felt safe living in Field View. The provider ensured that effective systems were in place to reduce the risk of them experiencing abuse or harm.

There were enough staff available to meet people’s needs and individual preferences. People told us they were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and if needed, in their best interests.

People received their medicines when they needed them. The home and equipment people used was clean. People were observed to be comfortable in their environment.

The staff were well trained, and people said they were kind and caring. We observed this during our inspection visit. Staff were compassionate and respectful to people. They upheld their dignity and privacy and supported their independence.

The provider had instilled an open culture within the home. People told us they didn’t have any complaints but felt comfortable raising concerns if they needed to.

The provider and home manager worked well with other services such as the local GP and district nursing team. This ensured people received timely support with their healthcare needs when required.

Everyone we spoke with during our inspection visit were complementary about the leadership in the home. The provider and home manager had effective systems in place to monitor and improve the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (June 2017).


Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about Field View until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.