A relative of a person using the service told us 'here she is calmer and she is confident and happy to be here. The routine of life here gives her confidence'. They also said 'We're always welcome to visit. We just turned up today and were welcomed'.
Comments about the staff included 'the staff are friendly', 'good but probably not enough of them', 'very good generally although some can be off hand' and 'sometimes they are a bit short of staff'. One person told us that 'the staff are decent' whilst another individual said 'they make a fuss of me'.
Relatives commented that 'staff are absolutely lovely' and 'the carers are very good'. Concerns were however raised about the absence of staff at times in the main lounge area.
We asked people who use the service what they did each day. Comments included 'I have enough to do', 'I would like more', 'it could be better', 'it's the television, sometimes they have an entertainer' and 'plenty to do'. The majority of relatives who provided feedback wanted to see more focus on quality of life and felt that activities could be improved to achieve this.
Some people who use the service at Rosemary Lodge have dementia and therefore not everyone was able to tell us about their experiences. To help us to understand the experiences people have we used our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time. There were a number of periods during our observation where care staff were not present in the lounge and some individuals received little or no interaction during the time we were watching.
Feedback about the meals provided was generally positive and included 'the food's very good', 'not bad' and 'the food is good'.