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Archived: Genesis Residential Home Good

Inspection Summary

Overall summary & rating


Updated 13 November 2019

About the service

Genesis is a residential care home that was providing accommodation and personal care to five people with mental health needs at the time of the inspection. The service can support up to eight people. Care was provided in one adapted building over two floors. At the time of the inspection, a new wing was in the process of being built, to provide additional updated accommodation for people using the service.

People’s experience of using this service and what we found

People using the service were very positive about the care and support staff provided and told us they were happy living at the service. For example, one person said, “It is homely; I am happy here, nothing could be better.”

People felt safe at the service. They were cared for by staff who knew how to keep them safe and protect them from avoidable harm. Sufficient staff were available to meet people’s needs and people told us when they needed assistance, staff responded promptly. People received their medicines regularly and systems were in place for the safe management and supply of medicines. Incidents and accidents were investigated and actions taken to prevent recurrence. The premises were clean and staff followed infection control and prevention procedures.

The service continued to be effective. People’s needs were assessed and care was planned and delivered to meet legislation and good practice guidance. Care was delivered by staff who were well trained and knowledgeable about people’s care and support needs. People were provided with a nutritious and varied diet and they were complimentary about the food provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and showed empathy and understanding towards them. The atmosphere within the service was friendly and welcoming and staff were warm and considerate towards the people they cared for. Staff reviewed and agreed the care provided with each person on a regular basis. People’s privacy was respected and their dignity maintained.

Staff were responsive to people’s individual needs and wishes and had an in-depth knowledge about each person. Staff engaged with people very well and offered them choices on an ongoing basis. People had access to a range of activities and entertainment and told us they could decide what they wished to do and staff facilitated this. People’s views and concerns were listened to and action was taken to improve the service as a result.

The service continued to be well led and benefitted from clear and consistent leadership. The registered manager was open and committed to continuous improvement of the service. People using the service and staff had confidence in the registered manager and said they were fair and treated equally. Processes were in place to monitor some aspects of the service and the registered manager discussed with us additional audits they were planning to put into place to strengthen the monitoring of the quality of care provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 21 June 2017).

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Genesis Residential Home on our website at

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 November 2019

The service was safe.

Details are in our safe findings below.



Updated 13 November 2019

The service was effective.

Details are in our effective findings below.



Updated 13 November 2019

The service was caring.

Details are in our caring findings below.



Updated 13 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 13 November 2019

The service was well-led.

Details are in our well-Led findings below.