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Inspection Summary


Overall summary & rating

Good

Updated 21 June 2017

Genesis Residential Home is registered to provide accommodation and personal care for eight people who need help to maintain their mental health. At the time of our inspection visit there were seven people living in the service.

The service was run by a partnership that was the registered provider. There was a manager in post who had applied to be registered by us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. While the manager’s application for registration was being dealt with, they were being assisted by the person who was previously the registered manager. In this report when we speak about the partnership we refer to them as being, ‘the registered person’.

At the last inspection on 14 April 2015 the service was rated Good.

At this inspection we found the service remained Good.

This inspection was announced and was carried out on 22 May 2017. We gave the registered person and the manager a short period of notice. This was because the people who lived in the service had complex needs for care and benefited from knowing in advance that we would be calling.

Care staff knew how to keep people safe from the risk of abuse and suitable steps had been taken to reduce the risk of avoidable accidents. Medicines were safely managed and there were enough staff on duty. Although some recruitment checks had been completed more needed to be done to ensure that new staff could fully demonstrate that they were suitable to be employed in the service.

Care staff knew how to support people in the right way. People enjoyed their meals and they had been helped to obtain all of the healthcare assistance they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People were treated with compassion and respect. Care staff recognised people’s right to privacy and promoted their dignity. Confidential information was kept private.

Although in practice people had been given all of the care they needed they had not been fully involved in reviewing how well this assistance was meeting their expectations. People had been supported to pursue their hobbies and interests and there was a system for quickly and fairly resolving complaints.

People had been consulted about the development of their home. Although quality checks had been completed, effective action had not always been taken to address problems. These included both the shortfalls noted above and a small number of defects in the accommodation. Care staff were supported to speak out if they had any concerns and good team work was promoted. People had benefited from care staff acting upon good practice guidance.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 21 June 2017

The service remained Good.

Effective

Good

Updated 21 June 2017

The service remained Good.

Caring

Good

Updated 21 June 2017

The service remained Good.

Responsive

Good

Updated 21 June 2017

The service remained Good.

Well-led

Good

Updated 21 June 2017

The service remained Good.