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Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 15 August 2012
Inspection Report published 15 August 2012 PDF | 52.12 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/07/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People were care for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

The people we spoke with told us they liked the staff. They also said staff knew their jobs and were kind to them. One person told us, “They look after you.” We asked another person if staff were kind to them, they said, “Yes.”

The manager explained people living at the home were included in the recruitment process. When candidates were invited for interview they met and interacted with the people who lived at the home. People were then asked for their opinion on each candidate.

Other evidence

Staff we spoke with told us there was a formal induction programme. This covered health and safety issues, the provider’s policies and procedures and the daily schedule in the home. New staff were also required to shadow a more experienced member of staff for a week, before being allowed to work independently.

Staff told us they have supervision meetings with the manager four times a year. They also told us the manager was supportive and approachable. They confirmed they were able to talk to them if they had any concerns without waiting for a formal supervision session.

The manager told us there had been no appraisals completed on staff at present. They were aware appraisals would need doing soon. We saw they had the paper work prepared and records showed objectives been set for staff to be measured against.

Staff told us they had received recent training on moving and handling and fire safety. They told us they had also completed a nationally recognised qualification at level two. We saw records to confirm this training had taken place. Staff told us further training in care planning and mental health disorders had been arranged.