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Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 15 August 2012
Inspection Report published 15 August 2012 PDF | 52.12 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 24/07/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

We asked people if they were involved in decisions about their care. One person said, “Yes, I go through my care plan.” Another person told us, “We go through my care plan now and again.” We asked a member of staff what the responsibilities of a key worker were. They explained how they reviewed the care plans with people. They told us people signed their care plans to say they were in agreement with them. Records showed care plans had been signed by people receiving care.

People told us they were active in the local community. One person told us, “I go out and get a paper from the shop.” Another person told us, “I go to the shops and go for a meal at the pub.” One person told us they liked reading books. We saw they had some books from the local library. They asked the manager what time the library was open the next day. The manager looked the information up for them and arranged to go with them the following day.

One person told us they were going to the seaside on holiday. They said, “We went in February and we are going again soon. We ate a lot and saw some shows it was jolly good.”

Other evidence

The manager told us people had been involved in developing the menu for the home. People we spoke with told us they were not always aware of what was on the menu each day. Staff explained how they speak to people to let them know what was on the menu each day and offer an alternative. On the day of our visit staff told us five out of the eight people at the home had chosen to have something different to what was on the menu for the evening meal.

We spoke with the manager about people’s lack of awareness of the day’s menu. They told us they previously had a copy of the menu on display but people had decided at a residents' meeting they did not want this. The manager told us they would look at ways of raising people’s awareness of the daily menu.

People were supported in promoting their independence. The manager explained how they helped people to develop their life skills. For example, by learning to take public transport, people were less dependant on staff and family when they had appointments to attend.

We saw people had access to an independent advocacy service when they needed it. Records showed advocacy had been accessed for one person when they had some life changing decisions to make.