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The Old Rectory - Hevingham Good

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service: The Old Rectory - Hevingham provides accommodation and support to a maximum of nine people with a learning disability or autistic spectrum disorder. It does not provide nursing care.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. Registering the Right Support CQC policy. Details regarding conformity are detailed in the body of the report.

People’s experience of using this service:

We inspected the service last on 6 September 2016, and found that it was rated Good in all key questions. It continues to meet the characteristics of this rating in all areas.

People and staff had built close relationships, and people received a caring service. Staff supported people with compassion, patience and understanding and went beyond their duties to ensure people were cared for.

Staff supported people to live as full a life as possible, with as much independence, control and choice as possible. People and relatives were involved in their care and kept informed of any changes.

People lived in a safe environment and staff were always available to support them when needed. Medicines were safely managed and administered.

Staff supported people to access healthcare and followed recommendations given by other professionals. They supported people to maintain a healthy balanced diet and enough to drink.

The home was compliant with legislation around people’s mental capacity and staff obtained consent wherever possible, otherwise making appropriate decisions in people’s best interests.

People received care that was centred around their own individual needs and preferences. Care plans contained information and guidance around these, and staff were knowledgeable about people’s needs.

People had access to a wide range of activities and outings, and were supported to follow their own hobbies.

The registered manager supported a positive team of staff who worked well together. They were very caring, kind and patient and knew people very well.

There was a thorough understanding of the values of the home amongst staff, and there were systems in place so the registered manager maintained oversight of the running of the home.

Rating at last inspection: Good (Published 26 October 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service according to our schedule for returning to locations rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 19 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 19 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service was well-led.

Details are in our Well-Led findings below.