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Archived: Cambridge Park Care Home Good

The provider of this service changed - see new profile

Reports


Inspection carried out on 23 and 25 February 2015

During a routine inspection

Cambridge Park Care Home is registered to provide residential and personal care for up to 60 older people who may have dementia related conditions. Accommodation is provided over two floors with both stairs and lift access to the first floor. Accommodation for people living with dementia is located on the ground floor in the Courtyard Suite. The first floor residential accommodation is known as the Evergreen suite.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This inspection was unannounced and took place over two days. The previous inspection of the service took place on 13 August 2013 and was found to be compliant with all of the regulations inspected.

People who used the service and their relatives told us they felt safe and were cared for in a clean environment. Comments included, “I feel she is safe here as there is always someone about. I like that the staff regularly check people” and “I call this my home.”

Staff were knowledgeable about the registered provider’s policies and procedures in order to protect vulnerable people from harm or abuse.

Each person had a set of risk assessments which identified hazards they may face and provided guidance to staff to manage any risk of harm.

The 47 people who used the service were cared for by sufficient numbers of well trained staff who were recruited into their roles safely and had undergone appropriate checks before commencing their employment. Two activities staff provided 60 hours of activities each week, including alternate weekends.

Medicines were stored and administered safely. There was a reporting system in place for staff to follow in the event of errors occurring whilst administering medicines.

The Mental Capacity Act 2005 (MCA) sets out what must be done to make sure the rights of people who may need support to make decisions are protected. When people had been assessed as being unable to make complex decisions, there were records of meetings with family and other professionals involved in their care. The meetings were held in order that any decisions made on the person’s behalf were done so after consideration of what would be in their best interests.

The lunchtime experience was relaxed and had a social atmosphere with lots of chatter and interaction from staff. The lunch was well presented and was served quickly so that it remained hot. Tables had tablecloths and napkins; fresh flowers were on each table.

The ground floor had been designed to accommodate people living with dementia. We saw bespoke dementia-friendly doors to people’s bedrooms and dementia-friendly signage was used to identify bathrooms. The ground floor location for people living with dementia meant they could access the fresh air in the enclosed garden area.

Comments from people who used the service about the staff included, “They care about me more than I do about myself” and “The carers are very good. They make sure you feel at home.” People told us staff understood their privacy and dignity needs. Staff knocked on people’s doors before entering rooms and people were asked discreetly if they needed to go to the bathroom.

Members of staff were able to describe to us the individual needs of people in their care, including explanations of what gestures and expressions people would use to indicate their preferences, choices and wellbeing.

People’s care plans were written round their individual needs and wishes. Care plans contained detailed information on people’s health needs, preferences and personal history including people’s interests and things that brought them pleasure.

A number of activities were organised throughout the week. A display board using pictures provided information of what was taking place each day.

Each of the 10 people we spoke with told us they had no cause to complain about the home but felt able to do so if necessary.

The service was well organised which enabled staff to respond to people’s needs in a proactive and planned way. Throughout our inspection visit we observed staff working well as a team, providing care in an organised, calm and caring manner.

Each member of staff had their competency assessed regularly. This included checks on their knowledge of people’s care plans and personal histories.

The service had recently sent surveys to people who used the service and staff. The survey showed 100% of the people who used the service felt staff treated them well and it was meeting their needs. In addition, every person felt the activities were good, the food was nutritious and sufficient, and the staff were suitably trained.

Inspection carried out on 13 August 2013

During a routine inspection

A person’s mental capacity had been assessed by the social services team and was documented in their care files. We saw evidence that people or their relative had signed their care files to show agreement to the content.

We saw that a range of personalised risk assessments had been conducted for each person living at the home; this included falls, nutrition, behaviour and wandering. Assessments of a person’s continence, water flow as well as moving and handling were also available.

We took a tour of the building and found it to be clean and free from unwanted odours. We spoke with a member of the domestic team and were told, “There are enough of us to keep the place clean and tidy, we all take pride in what we do.”

The home operated to levels as defined in its ‘staffing’ policy. A person who used the service told us, “All I have to do is pull that cord and someone is here straight away” and “There are no problems with the staff.”

A ‘complaints’ policy was in place that documented the process of how a complaint would be dealt with and the timescales involved. We saw evidence that two complaints had been received within the last year and have been dealt with effectively.

Inspection carried out on 9 November 2012

During a routine inspection

People told us they liked Cambridge Park Care Home and they were respected. A relative told us, “Activities are a big part of what they do here. They do arts and crafts and reminiscence. They also take people into town and go out for lunch. They go regularly to a social club.”

People and their relatives spoke positively about their care. One person said, “The care is very good. We are all right and we are lucky here. We are well looked after and well cared for. If you are ill you are looked after straight away.” A relative said, “The home was brilliant when Mum was unwell. They encouraged her and came and sat with her.”

People spoke positively about the staff that worked with them. A person said, “The staff are very good and they are supported to do their jobs.” A relative told us, “Staff are brilliant. The staff who work here have plenty of time for mother.“ A visiting healthcare professional we spoke with said, “The staff are always very polite and very professional.”

A relative told us, “At the residents’ and relatives’ meeting if you are not happy you can always put your point across. They do listen; they did on activities.” People who used the service and their relatives said they knew what to do if they had a complaint. A relative told us, “I would go to the staff or manager with any problems, but we have no problems - we have got peace of mind.”

Inspection carried out on 25 May 2011

During a routine inspection

We spoke to three people using the service and two relatives during our site visit on 25 May 2011. They told us that they were happy with their care and that the staff couldn't do enough for them. Relatives told us that staff always treated people living in the service with respect and kindness and were fully consulted and involved in their relatives care. People told us that people were involved in discussions about their care and that staff were very good at explaining things to them. Relatives informed us that they were always kept up to date and offered the option to attend GP or hospital appointments with their relative.

People using the service told us that they were fully consulted at all times and involved in all aspects of decision making in relation to their care and the day to day running of the service

Reports under our old system of regulation (including those from before CQC was created)