Archived: Swan Bank

We found that people were supported in making day to day decisions about the care they received. One relative said, 'They always ask what he wants to eat. They try to accommodate him'. People's values and diversity were respected and promoted.

The care people received was reflected in their care plans. People's needs were regularly reviewed and care delivered in line with any changes.

The home provided a pleasant environment for people to stay in. We saw that a number of safety audits were carried out to ensure people's safety

We found that staff were recruited in a safe way and correct checks were carried out to ensure their suitability to care for people. One relative told us, 'Staff are always welcoming. I have no cause for concern with them'.

People's care records were appropriately updated to reflect people's changing care needs. The manager carried out audits of care records to ensure the quality of the service delivered to people.

The person we spoke with responded positively when asked about their experience of the home. We also observed staff interacting with this person as they were not able to provide detailed feedback regarding their care, due to their communication needs. These interactions were positive and supportive.

Arrangements were in place to ensure that people were protected from harm. We found improvement in procedures surrounding people's money records. There were improved practices for safeguarding people.

A system had been put in place to identify mandatory training and gaps in training. We found that staff were receiving supervisions, but had not received recent annual appraisals.

We found systems in place to identify and record incidents, although actions arising from these were not always recorded in people's care plans. The manager was carrying out audit work to ensure the quality of the service delivered to people. We found improvements in some care records.