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Springfield House Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 30 October 2019

Springfield House is a residential care home providing personal care to 21 people predominantly older people. The service can support up to 23 people. It is an older style property situated in it’s own grounds in a village location.

People’s experience of using this service and what we found

People received their medicines safely in the way prescribed for them. Some improvements were being planned to make sure that best practice guidance was incorporated into the home’s medicines policies and practice. We have made a recommendation about this in the report.

When people were at risk of harm, assessments were in place alongside guidance for staff on how to mitigate the risk. Staff had completed safeguarding training and were confident any concerns would be dealt with.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received an induction when they first started working at the service. Training was updated regularly although we did identify gaps in training for the Mental Capacity Act (2005). The registered manager assured us they would make sure this was completed. Staff had received an annual appraisal since our previous inspection. Not all staff had completed a recent supervision meeting. We have made a recommendation about this in the report.

The atmosphere was relaxed and friendly. Staff spent time chatting to people and were enthusiastic about their role. There were enough staff to meet people's needs. People and relatives told us staff were quick to respond to requests for assistance and were kind and helpful.

People spent time taking part in activities that reflected their interests. Some people disliked group activities preferring to stay in their rooms. Staff checked on these people regularly.

The registered manager was highly visible in the service and staff told us they were approachable and would listen to any concerns they had. Daily handovers were held to enable staff to keep up to date with any changes in people’s needs. Staff meetings were not held and staff told us they felt this was an area for improvement.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (report published 30 October 2018) and there were breaches of the regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 30 October 2019

The service was safe.


Requires improvement

Updated 30 October 2019

The service was not always effective.



Updated 30 October 2019

The service was caring.



Updated 30 October 2019

The service was responsive.



Updated 30 October 2019

The service was well-led.