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Inspection Summary


Overall summary & rating

Good

Updated 4 February 2020

About the service:

Seaway Nursing Home is a care home registered to provide nursing and residential care and accommodation for 20 people with various health conditions, including dementia and sensory impairment. There were 20 people living at the service on the day of our inspection. Seaway Nursing Home is a converted property located in Hove, East Sussex.

People’s experience of using this service:

People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were sufficient staff to care for them.

Our own observations supported this, and we saw friendly relationships had developed between people and staff. One person told us, “It’s not as good as my own house, but it’s a good second, the staff are lovely”.

People enjoyed as independent a lifestyle as their conditions allowed and told us their choices and needs were met. They enjoyed the food, drink and activities that took place daily. One person told us, “I’m looking forward to the roast today”. A relative added, “I don’t leave here worried about [my relative], she is in good hands here. I think [registered manager] is a great manager”.

People felt the service was well presented and welcoming to them and their visitors. A relative told us, “I’m always made welcome when I visit”. People told us they thought the service was well managed and they enjoyed living there. A relative told us, “The manager is always here, as far as I think, the home is run well”.

Staff had received training considered essential by the provider. It was clear from observing the care delivered and the feedback people and staff gave us, that they knew the best way to care for people in line with their needs and preferences.

The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring that people were cared for in a person-centred way and that the provider learned from any mistakes. Our own observations and the feedback we received supported this. People received high quality care from dedicated and enthusiastic staff that met their needs and improved their wellbeing. A member of staff said, “I really like the residents. We listen to them and support them. The world can be a bit scary to them sometimes and we make sure they feel secure and happy”.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Requires Improvement (report published 14 January 2019).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 February 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 February 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 4 February 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 February 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 February 2020

The service was well-led.

Details are in our Well-Led findings below.