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Tudor Bank Nursing Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 6 March 2020

About the service

Tudor Bank is a residential care home providing personal care to 39 people at the time of our inspection. The service can support 46 people across two floors. The service consisted of two halves, one which specialised in the care for those living with dementia, and one for those living with enduring mental health conditions. The service is located within a residential area of Southport with access to shops, public transport links and parks.

People's experience of using this service and what we found

At our last inspection we rated the service overall as Good and Outstanding in the caring domain. There has now been a change of rating to Outstanding for the responsive and well-led domains.

The culture and ethos of the service was to ‘make it happen’ for people. The registered manager told us, "People come to Tudor Bank to live, we make every day count.’’ The service focused on pro-active approaches, and staff worked hard to ensure that people lived a life which was meaningful to them. People’s diverse needs were not seen as barriers to people living life to the full.

Distinctive leadership at the service meant that every member of staff genuinely valued the uniqueness of each person, and promoted the provision of care and support as individual as the person receiving it. Staff were passionate about empowering people to have a say in the care and support they wanted, and ensuring people received person-centred and dignified support of an exceptionally high standard.

The service took the time to get to know about what was most important to people. This information was used to determine people’s aspirations for the future, and to empower people to live a more independent and enriched life.

Tudor Bank had a relaxed and informal environment. People told us they thought of Tudor Bank as their own home. People’s relatives told us they were often astonished by how much progress their loved one had made since arriving at Tudor Bank, and how they were now enjoying ''a quality of life they wouldn’t otherwise have had.’’

People received care and support from staff who were kind, caring and compassionate and familiar to them. It was evident staff had formed genuine relationships and bonds with the people they supported. Staff told us they, ‘’looked forward to coming to work and making people smile.’’

The service demonstrated great innovation in its commitment to continuously seek ways to drive forward improvements. This drive and innovation helped to achieve extremely positive outcomes for people.

People were supported in such a way that allowed them maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At our last inspection, the service was rated "Good." (Report published August 2017).

Why we inspected

This was a planned inspection based on the rating of the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 6 March 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 6 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 6 March 2020

The service was exceptionally well-led.

Details are in our well-led findings below.