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Tudor Bank Nursing Home Good

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Inspection report

Date of Inspection: 13 May 2014
Date of Publication: 7 June 2014
Inspection Report published 07 June 2014 PDF | 89.38 KB

Overview

Inspection carried out on 13 May 2014

During a routine inspection

This was an unannounced inspection of Tudor Bank Nursing home. The inspection set out to answer our five questions:

• Is the service safe?

• Is the service effective?

• Is the service caring?

• Is the service responsive?

• Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, discussions with people who lived at the home, their relatives, staff providing support and looking at records.

If you wish to see the evidence supporting our summary please read the full report.

Is the service safe?

We found there was sufficient staff on duty to meet the needs of the people who were living at the home. Systems were in place to check the environment was safe. Arrangements were in place to monitor accidents and incidents on a monthly basis.

The home protected the rights and welfare of the people in accordance with the Mental Capacity Act (2005). At the time of the inspection one of the people who lived at the home was on a Deprivation of Liberty Safeguards (DoLS) plan. The manager and staff had a good understanding of the Mental Capacity Act (2005). Some people were receiving their medication without their knowledge and these best interest decisions had been agreed with each person’s doctor.

Is the service effective?

People were satisfied with the care they received and said their needs were being met. Everybody we spoke with was pleased with the care and support they received. They said staff supported them if they needed to see a health professional, such as a doctor or dentist. Comprehensive and personalised care plans were in place for each person. Care plans were reviewed each week to ensure they were current.

People told us they were satisfied with the food and menus. Any suggestions about changes to the menu were listened to and acted upon.

Is the service caring?

People told us the staff were approachable and responsive if they needed support with a task or activity. One of the people living there said, “The staff are nice. They help with anything you need.” Throughout the day of the inspection we observed care staff engaging with people in a positive, respectful and individualised way. Staff had a good knowledge of each person’s needs.

Is the service responsive?

People were involved in decisions about their care and they received a copy of their care plan. They told us they had access to recreational and social activities, including activities within the home and trips out to the local community.

Is the service well-led?

The home had systems in place to regularly monitor the quality and safety of the service provided. People who lived at the home and their relatives had the opportunity to provide feedback about the home by completing an annual questionnaire. Meetings were held each week at the home so people could mention any concerns they had and suggest how the service could be improved.

Staff we spoke with said they felt well supported by management. They told us they received good quality training and had an annual appraisal.