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Inspection report

Date of Inspection: 1 March 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF | 82.78 KB

Overview

Inspection carried out on 1 March 2013

During a routine inspection

People who lived in the service told us that they made choices their day to day lives. One person told us he regularly went out into the community, to the local supermarket, café or the pub for lunch. Relatives spoken with told us that they were happy with the care and support their relatives received. They told us that they were always made to feel “welcome” in the service and were kept up to date about their relative’s needs.

On checking medication management we found that people received their medicines as prescribed. Records regarding medication were completed correctly.

We observed staff interacting with people who lived in the service during our visit. We observed some examples of where staff supported people well, such as acknowledging anxieties and attempting to reassure them. We spoke with two relatives of people living in the home during our visit who told us, “You only have to ask staff for something for your relative and it gets done” and “My relative receives good care here.”