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The Whiteley Clinic Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 11 January 2017

We found the service was outstanding overall, this was because;

  • The leadership of the clinic was inspirational and the culture was one of striving to provide the best quality care for patients with varicose veins, venous leg ulcers, venous eczema and phlebitis.

  • The clinic developed and researched its own clinical guidelines and protocols and shared this with the national and international medical community.

  • Staff were competent to do their roles, were supported to develop their skills further and taught others nationally and internationally.

  • The clinic was involved in and continued to promote research into the management of venous conditions.

  • The clinic was involved in developing and promoting a charity for patients with venous leg ulcers and fund raising to support that charity.

  • Staff at the clinic were involved in local community projects including providing training sessions to a local school and sponsoring sports teams.

  • Staff were responsive to patient’s needs. Patients could access treatment in a timely way and consideration was taken with regard to the time of year when planning procedures.

  • Managers had developed systems and processes to keep patients safe from harm.

  • Infection control processes and practise was in line with best practise and current legislation.

  • The environment and equipment was fit for purpose, regular checks were in place to maintain this.

Inspection areas

Safe

Good

Updated 11 January 2017

Incidents were reported, investigated and learning evidenced. Outcomes were communicated to all staff.

Patients were cared for in a visibly clean environment that was well maintained.

There were arrangements to prevent the spread of infection and compliance with these was monitored. There were no outbreaks of serious infection reported.

There were processes for assessing and responding to patient risk. The service had enough staff with the skills and experience to care for the number of patients and their level of need.

The majority of staff had completed the provider’s mandatory training programme. Staff were aware of their responsibilities with regard to the protection of people in vulnerable circumstances.

There were adequate supplies of appropriate equipment that was properly maintained to deliver care and treatment and staff were competent in its use. Staff demonstrated good medicines storage, management and administration.

Effective

Updated 11 January 2017

Caring

Good

Updated 11 January 2017

Patients were cared for with kindness, dignity and respect. Feedback from patients was very positive commenting on the professionalism and caring attitude of the staff. Patients were treated as individuals.

The environment allowed for patients to be treated with privacy and dignity.

Patient information was provided and appropriate to procedures.The clinic informed patients how to give feedback on care received.

Responsive

Outstanding

Updated 11 January 2017

Patients were treated according to their individual needs. Appointments could be scheduled to address the particular condition of each individual patient. Extra time was built into appointments to avoid the need of patients being seen after their scheduled appointment time.

The clinic arranged procedures at a suitable time of year to maximize comfort for patients following their procedures. Post procedure help and advice was always available.

Provision was made at the clinic for patients with disabilities including suitable access for wheelchair users and an induction loop for patients with hearing aids.

Interpreting services were available for patients whose first language was not English.

Well-led

Outstanding

Updated 11 January 2017

The vision of the service was to provide high quality care and continuously research the procedures carried out at the service.

Staff engagement was high and members of the team were encouraged to develop their skills further. Staff were proud of the work they did and managers were proud of the staff.

The clinic provided teaching locally and internationally. The founder of the clinic established a charity to provide support and advice for patients suffering with venous ulcers.

The clinic had recently been awarded a grant to develop medical devices to assist in the treatment and management of venous disorders

Checks on specific services

Outpatients and diagnostic imaging

Outstanding

Updated 11 January 2017

We found the service was outstanding overall, this was because;

  • The leadership of the clinic was inspirational and the culture was one of striving to provide the best quality care for patients with varicose veins, venous leg ulcers, venous eczema and phlebitis.

  • The clinic developed and researched its own clinical guidelines and protocols and shared this with the national and international medical community.

  • Staff were competent to do their roles, were supported to develop their skills further and taught others nationally and internationally.

  • The clinic was involved in and continued to promote research into the management of venous conditions.

  • The clinic was involved in developing and promoting a charity for patients with venous leg ulcers and fund raising to support that charity.

  • Staff at the clinic were involved in local community projects including providing training sessions to a local school and sponsoring sports teams.

  • Staff were responsive to patient’s needs. Patients could access treatment in a timely way and consideration was taken with regard to the time of year when planning procedures.

  • Managers had developed systems and processes to keep patients safe from harm.

  • Infection control processes and practise was in line with best practise and current legislation.

  • The environment and equipment was fit for purpose, regular checks were in place to maintain this.