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Ogwell Grange Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 30 March 2018

Ogwell Grange is a residential care home for 20 people older people, some of whom live with dementia. Accommodation is available over two floors with a passenger lift and stair lifts providing access to the first floor.

At our last inspection in October 2015, we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service Good.

Why the service is rated Good.

People told us they felt safe at the home and with the staff who supported them. Relatives also confirmed their loved ones received safe care and support. Staff were safely recruited and there were enough staff available to meet people's needs and support them to join in with social activities. People received their medicines safely.

People received effective care and support from staff who were trained and competent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s capacity to consent to their care and treatment was assessed. However some further assessment were required to demonstrate why decisions had been taken in people’s best interests. People enjoyed the food served in the home and people were offered a wide variety of meals. People at risk of not eating or drinking enough to maintain their health were monitored by staff and guidance sought appropriately. We received positive feedback from healthcare professionals about the quality of care provided at the home.

Staff were very caring and had built close relationships with people and their relatives. There was a very happy atmosphere in the home and people and relatives told us staff were always kind. People's privacy and dignity was respected.

The staff provided care and support which was responsive to people's individual needs. Care plans contained information about people’s care needs and guided staff about how to provide support. People and relatives knew how to make a complaint, but told us they had not had cause to do so. People were assisted to take part in a variety of activities and trips out and photographs of events were displayed around the home and included in the home’s newsletter.

The service was well led by a registered manager who had worked at the home for many years and whom we were told was open and approachable. Throughout the inspection we observed people and relatives in conversation with them.

Further information is in the detailed findings below.

Inspection reports are produced in different formats, such as easy read, audio or large print and are available upon request.

Inspection areas

Safe

Good

Updated 30 March 2018

The service remains Good.

Effective

Good

Updated 30 March 2018

The service remains Good.

Caring

Good

Updated 30 March 2018

The service remains Good.

Responsive

Good

Updated 30 March 2018

The service remains Good.

Well-led

Good

Updated 30 March 2018

The service remains Good.