Overgate Hospice

Updated 10 March 2026

This unannounced inspection took place on 11 and 12 August 2026. It was a routine inspection conducted due to the length of time since the last inspection.

The hospice provides inpatient care for adults with life-limiting conditions where curative treatment is no longer possible and where people may be nearing the end of their life.

We spoke with people using the service, families and supporters, as well as staff. We reviewed information provided by the service before and after the onsite visit. During this assessment, we looked at all quality statements across all five key questions. The rating reflects the findings from this inspection.

The service was last inspected in 2016 and was rated good. Following this inspection, the service continues to be rated good.

We found that people receiving hospice care were treated with compassion, dignity and respect. Staff took time to understand what mattered most to people and involved them, and those close to them, in decisions about their care and support. Care was personalised and reflected people's individual preferences, needs and wishes.

The hospice had effective systems to oversee and improve the quality of care provided. Care records were clear and supported consistent, safe and effective delivery of care. The hospice environment promoted comfort, privacy and dignity, helping to create a calm and supportive setting for people approaching the end of life. Staff were appropriately trained, well supported and committed to providing high-quality, person-centred care.

Updated 10 March 2026

We spoke with patients, family members, friends and visitors to the hospice. We also reviewed feedback received through a range of routes, including surveys, compliments and comments shared directly with the service. People were encouraged to share their views and experiences, and staff demonstrated a commitment to listening and responding to feedback.

People consistently spoke positively about the care and support they received. Patients told us staff treated them with kindness, compassion and respect, and took time to understand what was important to them. People felt involved in decisions about their care and said their choices, preferences and individual wishes were valued and respected.

Family members and those close to patients described staff as caring, approachable and supportive. They told us they felt welcomed by the hospice and included in discussions about care where appropriate. Many people commented on the emotional support provided during what could be a difficult and challenging time.

Patients and visitors told us the hospice provided a peaceful, comfortable and reassuring environment. People said they felt safe and well cared for and spoke highly of the dedication and professionalism of staff. One patient described the hospice as "an incredible place", while others highlighted the positive difference the service had made to their quality of life and wellbeing.