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Archived: Caldew Hospital

The provider of this service changed - see new profile

Reports


Inspection carried out on 21 February 2014

During a routine inspection

There were no patients available to talk with us on the day of our inspection. We reviewed the patient satisfaction audit for 2013 and found that the majority of patients were happy with the care and service they received at the hospital. There were some negative comments which were mainly about the presentation of the building and grounds. The hospital was a converted manor house and was no longer totally fit for purpose. There has been a lack of investment into the structure and appearance of the building. During this inspection we were shown the current plans for the refurbishment of the hospital, the relocation and design of the operating theatre suite and patient bedrooms. However we found that the interior of the building was clean and all rooms were used for consultations or treatments as appropriate.

We were told that the hospital used the standardised NHS consent form if a patient was required to give consent. Consent would be sought from them when they were admitted to their hospital of choice for the actual treatment. All care to patients in the hospital was managed under the leadership of a consultant.

We saw evidence that safety precautions were in place and tested with regard to all specialist equipment and engineering systems within the premises. We reviewed the recruitment procedures undertaken by the hospital. We saw that there were robust recruitment policies and procedures in place for the ongoing recruitment of staff. All trained nurses, health professionals and consultants had to be registered with their own professional bodies such as the Nursing and Midwifery Council or the General Medical Council. The hospital had clear procedures that were followed in practice that ensured personalised records were kept for each patient who used the service.

During a check to make sure that the improvements required had been made

The provider had developed an effective system to regularly assess and monitor the quality of service that people receive.

Inspection carried out on 13 August 2012

During a routine inspection

On the day of our inspection there were no people attending the hospital who we could speak with.

To assist us in making a judgement regarding this standard we looked at the response from people in the May 2012 outpatient questionnaire report. There were 35 people who responded to the questionnaire.

30 respondents confirmed they found the hospital accessible, comfortable and friendly. 15 were happy with the car parking facilities and 10 were happy with the facilities provided. 20 people stated that they were very happy with the care and attention they received from the consultant whilst 15 recorded that they were happy with the care and attention of the hospital staff in general.

15 respondents recorded that consultants had exceeded their expectations in explaining their condition to them whilst the remaining 20 said that their expectations had been met. This showed that people were believed they had been given enough information they needed to understand their illness and the treatment they required.

However there was no response to the questions from the remaining people who returned the questionnaire.

Reports under our old system of regulation (including those from before CQC was created)