You are here

Bluebird Care (Cheshire East) Domiciliary Care Agency Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 13 August 2019

About the service

Bluebird Care (Cheshire East) is registered to provide personal care to people who live in their own homes. The offices for the service are located in Crewe. At the time of the inspection 55 people were supported by the agency.

People’s experience of using this service and what we found

The service was praised by people and visiting professionals. People spoke extremely positively about the ways in which the quality of their life had improved by the service they received. We were told staff made a fantastic effort and promoted an exceptional quality of life for people with their outstanding caring and respectful attitude.

The organisation, registered manager and staff were passionate about the quality of service delivery and led by example. They pursued opportunities to improve and monitor care and people's experiences to achieve better outcomes.

There was an open, honest, caring and positive culture across the service and staff demonstrated a high value base. This was clearly led from the management team to all staff.

The service continued to promote people’s individual and cultural needs. This included training to support staff in person-centred care and diversity and understanding so staff were aware of what high standards looked like.

The service worked extremely well in partnership with other organisations to ensure they followed the best practice. The registered manager took a person-centred approach to support people. This had resulted in exceptionally positive outcomes for people. Risk was managed well to keep people safe from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Procedures were in place to record safeguarding concerns, accidents and incidents and take necessary action as required. People told us they had no concerns about their safety whilst in the care of staff supporting them.

The service had a complaints procedure which was made available to people and their family members. No complaints had been received since the last inspection. People told us they were happy with their service and had no complaints but knew the procedure should they need to.

The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys to seek people’s views about the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection (and update)

The last rating for this service was Good (published 25 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

Inspection areas

Safe

Good

Updated 13 August 2019

The service remained safe

Details are in our safe findings below.

Effective

Good

Updated 13 August 2019

The service remained effective

Details are in our effective findings below.

Caring

Outstanding

Updated 13 August 2019

The service was exceptionally caring

Details are in our caring findings below.

Responsive

Good

Updated 13 August 2019

The service remained responsive

Details are in our responsive findings below.

Well-led

Outstanding

Updated 13 August 2019

The service was exceptionally well led

Details are in our well-led findings below.