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Safeharbour (254 Hagley Road) Good

Inspection Summary

Overall summary & rating


Updated 14 June 2019

About the service: Safeharbour (254 Hagley Road) is a residential care home that was providing personal care to six people that live with learning disabilities. At the time of the inspection six people lived at the home.

People’s experience of using this service:

The service had been developed in line with the values that underpin the ‘Registering the right support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

The service had required improvement at the last inspection with medicines management. We found the provider had introduced a new electronic system that had improved how medicines were monitored and audited. This meant people received their medicines on time and in a safe way.

Relatives told us they felt the service was safe. We found the service delivered safe care, risks to people’s health and safety were continually assessed to ensure both the home environment and outings in the community were safe. Staff understood how to protect people from risk of harm. There were enough numbers of safely recruited staff. Staff had completed induction training that included safeguarding, medication, health and safety and moving and handling. Staff had access to equipment and clothing that protected people from cross infection.

The service delivered effective care because staff had the skills and knowledge to meet people’s care and health needs. People were supported to access healthcare services to ensure they received ongoing healthcare support. People, as much as practicably possible, had choice and control of their lives and staff were aware of how to support them in the least restrictive way. The service has required improvement where best interest decisions had been taken. This had improved and we found people’s legal rights were protected and decisions, where appropriate, had been made in peoples’ best interests and recorded appropriately. People’s nutritional needs were met.

Staff were kind, caring and had built good relationships with the people receiving care and support. Staff prioritised people’s needs constantly. Staff encouraged people’s independence, where possible and protected their privacy and treated them with dignity.

People were supported by staff who knew their preferences. Any complaints made since the last inspection had been resolved. Relatives knew who to contact if they had any complaints. We found care was tailored to meet people’s varying needs. Activities were varied and person-centred.

The service was well-led. We received positive feedback from staff and the relatives of people living at the home on how the home had improved from the last inspection. Staff were knowledgeable about their roles and spoke passionately about the people they supported. There had been an improvement from the last inspection with the provider’s quality audits systems and notifications had been sent to us as legally required. Audits in place ensured the care provided was innovative and continually improving. Relatives and as much as possible people’s views were sought about the quality of the care being provided. Staff felt supported by the management team. Relatives and staff were happy with the way the service was being managed. The service worked well with partner organisations to ensure people’s needs were met.

Rating at last inspection:

Requires Improvement (published 09 May 2018).

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 14 June 2019

The service was safe

Details are in our Safe findings below.



Updated 14 June 2019

The service was effective

Details are in our Effective findings below.



Updated 14 June 2019

The service was caring

Details are in our Caring findings below.



Updated 14 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 14 June 2019

The service was well led

Details are in our Well Led findings below.