4 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. At the last inspection in April 2016 the service was rated as good.
This was an unannounced comprehensive inspection which took place on 11 April 2018 and was completed by one inspector.
As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law.
We requested information about the home from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spent time with people in the different communal areas of the home. We spoke with two people living at the home, three residential support workers, two senior residential support workers and the registered manager. The following day we spoke with three relatives by telephone.
We looked at a range of documents and written records including two people's care records, staff training records, and minutes of meetings with staff. We saw the checks made by senior staff on the administration of people’s medicines. In addition, we looked at how complaints processes were promoted and managed.
We also looked at information about how the registered manager monitored the quality of the service provided and the actions they took to develop the service people received further. These included quality questionnaires completed by staff and professionals from other organisation, and checks made on the care planned for people and the suitability and safety of the home environment.
4 May 2018
Safeharbour (Droitwich) is registered to provide accommodation and support for six people with a learning disability or autistic spectrum disorder. At the time of our inspection five people were living at the home.
The home has a lounge, dining room, conservatory, kitchen, bedrooms and a multi-sensory room for relaxation. A lift was available for people to access the first floor of the building.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.' Registering the Right Support CQC policy.
At the last inspection in, April 2016 the service was rated Good. At this unannounced inspection on 11 April 2018 we found the service remained Good.
Why the service is rated Good.
People living at the home had their preferences and interests met and their safety needs taken into account. Risks to people's safety were recognised and staff took action so people were able to do things they enjoyed and go to places they liked in ways which promoted their safety as their needs changed. There were enough staff available to support people so their care needs would be met in ways which promoted people's safety. People’s medication was stored and administered safely by staff whose competence had been checked.
Staff understood people’s health and welfare needs as guidance for them to follow was comprehensive and very detailed. When people’s needs changed care plans were up-dated promptly so ensured people received the care they wanted.
Staff had the used their skills and knowledge when caring for people so people would enjoy a good quality of life. Staff worked with other organisations and relatives so people's right to make decisions and their freedom was protected. People were supported by staff to enjoy a range of food and drinks so they would remain well. People had regular access to health appointments. Staff followed the advice of specialist health services so people would receive the care they required.
People were supported by staff that they had developed very caring relationships with. People were supported by staff to make choices and follow their individual interests.
Staff understood the need for people to remain as independent as possible. Staff understood the different ways people communicated with them in order to express themselves.
A complaints procedure was available but no complaints had been received.
People living at the home and their relatives were encouraged to give feedback on the service provided. The registered manager regularly checked the quality of the care people received. Where actions were identified these were undertaken to improve people's care further.