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We are carrying out a review of quality at Lyndhurst Park Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 19 July 2019

About the service:

Lyndhurst Park Nursing Home is a nursing home that provides accommodation with nursing and personal care for up to 27 people. When we visited, 25 people lived there.

People’s experience of using this service and what we found:

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Staff understood the needs of the people they supported and their communication needs. Staff spoke positively about the people they supported, and we made positive observations.

Risks of abuse to people were minimised because staff understood safeguarding reporting processes. Staff were confident any reported matters would be addressed by the provider. The registered manager had an oversight of current and historical safeguarding matters and communicated with external agencies when needed.

There were effective systems that ensured the service was safe. Health and safety checks, together with effective checks of the environment were completed. People, their relatives and staff commented positively on the number of staff on duty to support people and the provider operated safe recruitment procedures.

People were supported by trained staff who performed their roles competently. Staff were supported through supervision and appraisal. Staff at the service worked together with a range of healthcare professionals and followed professional advice and guidance when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the Mental Capacity Act 2005 and applied the principles of the Act when performing their role.

People’s records were personalised, and staff knew the history and background of people. There were systems to ensure care was responsive. People's concerns and complaints were listened and responded to. People has escalation plans relating to end of life care decisions.

People and their relatives gave us positive feedback about the quality of care people received. The feedback on the leadership of the service and the registered manager was positive. There were quality monitoring systems operated by the provider.

The provider had failed to inform the Care Quality Commission of all notifiable incidents as required by law, as a result we have rated the ‘Well Led’ key question as Requires Improvement.

Rating at last inspection (and update): The last rating for this service was Requires Improvement (published August 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 July 2019

The service was safe

Details are in our Safe findings below.

Well-led

Requires improvement

Updated 19 July 2019

The service was not always well-led.

Details are in our Well-Led findings below.