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Abbeyfield Loughborough Society Good

We are carrying out a review of quality at Abbeyfield Loughborough Society. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 5 February 2020

About the service

Abbeyfield Loughborough Society provides accommodation and personal care for up to 31 older people living with dementia and similar health conditions. At the time of our inspection there were 29 people using the service.

People’s experience of using this service and what we found

The staff were caring and kind. They continually interacted with people, talking with them, smiling, holding their hands and taking an interest in what they were doing. The atmosphere in the home was happy and positive.

Staff were knowledgeable about people’s needs and supported them in the way they wanted. A relative said, “The staff care so much and know people very well. They anticipate people’s needs.”

The premises were well-suited to the needs of people living with dementia. They were spacious, light, and decorated with interesting items and displays to stimulate conversation and orientation. People enjoyed using the retro sweetshop and vintage kitchen area.

People were safe at the home. There were always enough staff on duty to meet people’s needs and staff were safely recruited, competent, and knowledgeable about the people they supported. All areas of the home were clean, tidy and fresh.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Meals were wholesome and well-presented. Staff ensured people’s dietary needs were met. The home had a weekly GP surgery. Staff worked with healthcare specialists to support people living with dementia.

Relatives took an active role in how the home was run and had their own support group. Staff welcomed relatives’ involvement in people’s care and support, listened to them, and acted on their comments and suggestions.

People enjoyed the home’s extensive activity programme. A relative said, “The activities are excellent, really imaginative. There is always stimulation for people. They can watch or join in, it’s up to them.” People had one-to-one and group activities and went on trips out.

The home was well-managed. Its purpose was to enhance the quality of life for older people, and staff and managers achieved this along with the people living there and relatives. The result was a home where people thrived and became more independent and fulfilled.

Managers and the home’s board of trustees carried out quality audits and monitored the home’s performance. They made ongoing improvements based on the views of people, relatives, staff and their partners in care.

Rating at last inspection

The last rating for this service was Good (inspected 14 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 February 2020

The service was safe.

Details are in our Safe findings below.



Updated 5 February 2020

The service was effective

Details are in our Effective findings below.



Updated 5 February 2020

The service was caring

Details are in our Caring findings below.



Updated 5 February 2020

The service was responsive

Details are in our Responsive findings below.



Updated 5 February 2020

The service was well-led

Details are in our Well-Led findings below.