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Trafalgar Community Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2019

About the service: Trafalgar Community Care is a domiciliary care agency, providing personal care to people in their own homes. The service operates from an office based in Huyton, Knowsley. At the time of this inspection 27 people were using the service.

People’s experience of using this service: People were protected from abuse and the risk of harm. Staff were provided with training in safeguarding and topics of health and safety. Risks to people had been identified and plans were in place to support staff in recognising and managing those risks. Staff understood their responsibilities for keeping people safe and who to contact if they had any concerns about people’s safety. Medication was managed safely by competent staff. People received their prescribed medicines at the right times. Safe recruitment procedures were followed and people received care and support from the right amount of suitably skilled staff. People told us that staff were mostly on time and stayed with them for the full duration of their contracted visit.

Each person had a care plan setting out their needs and how they were to be met in a way they preferred. People told us they received the right care and support which they had agreed to. Staff received the training and support they needed for their job role. Staff understood and respected people’s right to make their own decisions. Staff obtained people’s consent before providing them with any care and support.

People were treated in a respectful way and their privacy, dignity and independence was promoted. Positive relationships had been formed between people who used the service and staff. People and family members made positive comments about the way staff provided care and support.

People's needs were assessed, planned for and regularly reviewed involving people and relevant others such as family members. People told us they received personalised care and support. People were provided with information about how to complain and were confident in doing so should they need to.

Managers promoted a person-centred service and worked hard to maintain high standards of care. They promoted an open and positive culture and worked in partnership with others to improve and promote the service. The quality, safety and effectiveness of the service was monitored through regular checks which took into account people’s views and opinions.

Rating at last inspection: Good (The last report was published on 22 April 2016)

Why we inspected: This was a planned comprehensive inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 23 January 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 23 January 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 23 January 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 23 January 2019

The service was well-led

Details are in our Well-Led findings below.