Trafalgar Community Care Limited

Updated 19 May 2026

Date of Assessment: 5 June 2026 to 12 June 2026. The service is a care at home service providing support to older people living with dementia and physical disabilities. At the time of the inspection the service were supporting 50 people.

The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We completed this assessment remotely, which means we did not physically visit the office location.

People and their relatives consistently told us they felt safe and well supported. Feedback described staff as kind, compassionate and respectful, often going “above and beyond” to meet people’s needs. Care was generally person-centred, with care plans reflecting people’s preferences, routines and what mattered to them. Positive examples demonstrated staff identified changes in people’s health needs and acted promptly, with good partnership working with external professionals. Leadership was viewed positively, with the registered manager described as approachable, responsive and proactive, and there were some systems in place to monitor care delivery, including spot checks and continuity tracking.

However, there were areas where some improvement was required. The recording of risk assessments were not consistently robust. Also, incident and accident trackers were not always being analysed for patterns and trends, which meant there could have been missed opportunity to mitigate risk. The provider had already begun working on a more robust process to capture this data, before our inspection took place.

Capacity and consent were not always clearly assessed or recorded. Recruitment processes were generally robust, however there were some gaps in evidence such as identity verification, references, DBS documentation

, and health declarations. The provider has since amended this, and staff turnover was low.

The service demonstrated a strong caring culture with committed staff and positive leadership. However, some improvements were required to strengthen governance and oversight processes to ensure consistently safe and high-quality care.

Updated 19 May 2026

People and their relatives spoke very positively about their experience with the service and consistently described feeling safe, well supported and cared for. Many people expressed confidence in staff, with one relative sharing, “The carers are good and know what they are doing, my [relative] feels safe with [staff] because [staff] listen to [relative] and they understand [relative].”

People told us staff were kind, attentive and often went above expectations. Feedback highlighted warm, trusting relationships, with 1 person describing staff as “really like part of the family” and another relative explaining it was “the happiest time of their day when [staff] are here.” Staff were described as responding flexibly to people’s needs, including staying longer when required and supporting with additional household tasks.

People generally felt care was reliable and consistent, and valued having regular carers who understood their preferences. However, some people told us they would benefit from greater continuity to build stronger relationships. One person shared, “I really want more of a relationship with my carer, regular care from one or two, would make all the difference to me.”

People felt involved in their care and said staff listened to their wishes and respected how they liked things done. Staff were described as knowledgeable and observant, with several examples of staff identifying health concerns and acting promptly to seek support from health professionals.

People and relatives knew who to contact if they had concerns and felt confident these would be addressed. Many described the registered manager as approachable and responsive.

Overall, feedback indicated people had a positive experience of care, characterised by kind, responsive staff who supported people to feel safe, respected and well cared for in their own homes.