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Inspection Summary

Overall summary & rating


Updated 14 December 2019

About the service

Upminster Nursing Home is a residential home providing personal and nursing care for up to 37 people. The service is provided in one purpose-built building. Bedrooms are on four floors and are accessible by a passenger lift. Communal lounges and a dining area are on the ground floor, but each bedroom has a hand wash basin and a toilet. At the time of our inspection 31 people were living at the service.

People's experience of using this service and what we found

People felt safe in the service. There were systems in place to assess and manage risks to people. Staff understood adult safeguarding procedures, which meant any potential or real incidents of abuse were appropriately reported.

There were enough staff to meet people's needs. Staff recruitment processes were robust ensuring staff were safe to work with people and had the necessary skills to provide care. Staff were provided with ongoing support, training, supervision and annual appraisals.

Medicines were managed safely. This meant people received their medicines as prescribed by their doctors. The service was clean and there were systems in place to manage the risk of infections. Records of accidents and incidents were kept and, where appropriate, lessons were learnt to improve the service.

People's care plans were detailed with information on their needs and how they wanted to be supported. An electronic device staff used to record and update people's care was useful in helping the service keep and monitor people's care records. Staff were kind and caring.

People and relatives felt the food was good. The service ensured people had access to healthcare professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were given privacy when they wished it but were also enabled to move around freely and independently in a safe way.

Quality assurance checks were carried out to help ensure people lived in a service that was safe. The registered manager sought feedback from people, relatives and staff and this was used to help improve the service. Complaints were managed appropriately .Staff worked with other agencies to help improve the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published on 15 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 December 2019

The service was safe.

Details are in our safe findings below.



Updated 14 December 2019

The service was effective.

Details are in our effective findings below.



Updated 14 December 2019

The service was caring.


Details are in our caring findings below.



Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 14 December 2019

The service was well-led.

Details are in our well-led findings below.