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Wheathills House Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 24 July 2021

About the service

Wheathills House is a residential care home that was providing personal and nursing care to 21 people aged 65 and over at the time of the inspection. The home is in a rural location with extensive grounds for people to use. People have single occupancy bedrooms and the home has been designed to enable people to move around independently. Due to the location of the home there is limited access to public transport or local amenities.

People’s experience of using this service and what we found

New governance systems including quality audits had been introduced to monitor the service and identify improvements. The provider recognised where further improvements could be made to ensure greater oversight of the service. Feedback from people, their relatives, staff and healthcare professionals were positive about the care in the home.

People felt safe and told us staff looked after them well. The staff worked well together and understood how to support people in accordance with their care plans and risk assessments. Relatives told us the registered manager and the staff team were very caring and responsive to people’s needs.

People’s safety and welfare was monitored. There was an overview of accidents and incidents and these were reviewed to help ensure there was not a reoccurrence. Medicines were stored and administered individually and were managed safely. Staffing levels had been reviewed to meet people’s needs and staff felt they could support people effectively and were available when people needed them.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was rated requires improvement (Published 12 December 2020).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced focused inspection of this service on 5 October 2020 and a breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve the governance in the home.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Caring and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service is requires improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Wheathills House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 July 2021

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 24 July 2021



Updated 24 July 2021

The service was caring.

Details are in our caring findings below.


Requires improvement

Updated 24 July 2021


Requires improvement

Updated 24 July 2021

The service was well-led.

Details are in our well-Led findings below.