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Archived: Grimsargh House


Inspection carried out on 15 August 2013

During a routine inspection

During our inspection we met several residents. Whilst many residents were not able to give us any specific views, we saw that they looked comfortable and contented. We observed staff providing care in a kind, respectful manner and noted residents appeared to enjoy their company.

One resident who was able to tell us about her experience of the home expressed satisfaction and spoke very highly of the staff and manager. She said, ��They are angels, all of them. Nothing is too much trouble.��

We looked at results of surveys and comments received from relatives. This feedback was all positive, with people expressing satisfaction in the service provided. Comments included;

�We appreciate the gentle and loving care you give to Mum.�

�Whether you are officially carers or designated by your job, it is clear that you care deeply about what you do.�

�I could not be happier. At Grimsargh House the care is excellent.�

During the inspection we assessed a number of areas, including how the welfare of people was promoted and arrangements for safeguarding people from abuse. We also looked at processes for staff recruitment and selection. We did not identify any concerns about standards within the home, or its management, at a local level.

However, we found the management arrangements at provider level were unclear, as were processes in place to enable the provider to monitor the quality of the service. We have asked the provider to take action to address our concerns.

Inspection carried out on 8 February 2013

During a routine inspection

People gave us positive feedback about the service. This included that they were "very happy" with the home, that they were "very pleased" with the staff and that the staff "keep it spotless". People told us that they were given choices and their views were respected. People told us that the staff encouraged them to use their skills but provided support when needed.

Staff reported that it was a "homely" place to work with a "good staff team". They said that they had good support from their manager.

We observed activities and interactions in different parts of the home. All of these were carried out in ways which were appropriate to the type of care being provided. The interactions between people and staff were relaxed and friendly but showed respect for people's dignity.

We reviewed the provider's policies and a range of reports, records and information. All of these gave evidence that they were appropriate to the type of care provided. The care plans showed clear evidence of initial assessments being in place and regular reviews and updates. They highlighted the person's strengths and preferences as well as their needs and gave clear information to care staff on how to help meet those needs. There was evidence of appropriate liaison and working with external services such as the pharmacy, district nurses and GPs.

There was evidence of learning from feedback and of an ongoing refurbishment programme.

Reports under our old system of regulation (including those from before CQC was created)