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Archived: Grimsargh House

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Inspection report

Date of Inspection: 15 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF | 78.64 KB

Overview

Inspection carried out on 15 August 2013

During a routine inspection

During our inspection we met several residents. Whilst many residents were not able to give us any specific views, we saw that they looked comfortable and contented. We observed staff providing care in a kind, respectful manner and noted residents appeared to enjoy their company.

One resident who was able to tell us about her experience of the home expressed satisfaction and spoke very highly of the staff and manager. She said, ‘’They are angels, all of them. Nothing is too much trouble.’’

We looked at results of surveys and comments received from relatives. This feedback was all positive, with people expressing satisfaction in the service provided. Comments included;

‘We appreciate the gentle and loving care you give to Mum.’

‘Whether you are officially carers or designated by your job, it is clear that you care deeply about what you do.’

‘I could not be happier. At Grimsargh House the care is excellent.’

During the inspection we assessed a number of areas, including how the welfare of people was promoted and arrangements for safeguarding people from abuse. We also looked at processes for staff recruitment and selection. We did not identify any concerns about standards within the home, or its management, at a local level.

However, we found the management arrangements at provider level were unclear, as were processes in place to enable the provider to monitor the quality of the service. We have asked the provider to take action to address our concerns.